At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join NatWest Group, a leading British banking and insurance company based in Edinburgh.
- Benefits: Enjoy a competitive salary, flexible rewards, 33 days holiday, and retirement contributions.
- Other info: Comprehensive training provided, with opportunities for further qualifications and career growth.
- Why this job: Make a real impact by enhancing customer experiences while developing your career.
- Qualifications: Passion for customer service, strong communication skills, and a drive to learn.
The predicted salary is between 22000 - 26000 £ per year.
Join us as a Customer Service, Personal Banker in Dunfermline
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
We’ll look to you to proactively find ways to continually enhance our customer banking experience
We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
This job does not meet Skilled Worker visa sponsorship requirements
What you\'ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
Completing general banking requests such as payments, balance enquires and transfers
Helping customers to understand the different ways they can bank with us and the range of services we can offer
Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you\'ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
A passion for customer service and strong attention to detail
The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
Strong interpersonal skills and the ability to work well as part of a team
The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours
35Join us as a Customer Service, Personal Banker in Dunfermline
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
We’ll look to you to proactively find ways to continually enhance our customer banking experience
We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
This job does not meet Skilled Worker visa sponsorship requirements
What you\'ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
Completing general banking requests such as payments, balance enquires and transfers
Helping customers to understand the different ways they can bank with us and the range of services we can offer
Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you\'ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
A passion for customer service and strong attention to detail
The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
Strong interpersonal skills and the ability to work well as part of a team
The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page .
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours
35Job Posting Closing Date:
Job Posting Closing Date is not yet published.Ways of Working:Office FirstAbout the company
NatWest Group plc, is a majority state-owned British banking and insurance holding company, based in Edinburgh, Scotland.
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#J-18808-LjbffrCustomer Service – Personal Banker in Dunfermline employer: NatWest Group
At NatWest Group, we pride ourselves on being an exceptional employer, offering a supportive work culture in Dunfermline where customer service is at the heart of everything we do. With a competitive salary, generous holiday entitlement, and a commitment to employee development through comprehensive training and ongoing coaching, we empower our staff to achieve their career goals while making a meaningful impact on our customers' financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service – Personal Banker in Dunfermline
✨Tip Number 1
Familiarise yourself with the banking products and services offered by us. Understanding our offerings will help you engage in proactive conversations with customers, showcasing your knowledge and enhancing their experience.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate the benefits of our products clearly and confidently, which is crucial for this role.
✨Tip Number 3
Demonstrate your passion for customer service by volunteering or taking part in community events. This experience can provide you with real-life scenarios to discuss during your interview, showing your commitment to helping others.
✨Tip Number 4
Research common challenges faced by customers in banking and think about how you would address them. Being prepared with solutions will show your proactive approach and readiness to enhance the customer banking experience.
We think you need these skills to ace Customer Service – Personal Banker in Dunfermline
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Service, Personal Banker position. Tailor your application to reflect how your experience aligns with these requirements.
Highlight Customer Service Skills:Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in previous roles, showcasing your strong communication and interpersonal skills.
Showcase Attention to Detail:Since accuracy is crucial in this role, mention instances where your attention to detail has positively impacted your work. This could include managing financial transactions or ensuring compliance with procedures.
Express Willingness to Learn:Mention your commitment to personal development and learning new skills, especially regarding the Foundation Certificate in Responsible Banking. This shows your motivation to grow within the company and adapt to new challenges.
How to prepare for a job interview at NatWest Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Prepare for Common Banking Scenarios
Familiarise yourself with common banking requests such as payments, balance inquiries, and transfers. Be ready to discuss how you would handle these situations and ensure a seamless experience for customers, showcasing your problem-solving skills.
✨Highlight Your Communication Skills
Since strong communication is key in this role, practice explaining complex banking products in simple terms. During the interview, focus on how you can effectively convey information to customers, ensuring they understand their options clearly.
✨Demonstrate Team Collaboration
As the role involves working closely with other teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've worked with colleagues to enhance customer experiences and achieve branch goals.
