Customer Service - Personal Banker
Customer Service - Personal Banker

Customer Service - Personal Banker

Lerwick Part-Time 19800 - 29700 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Support customers with their banking needs and enhance their experience.
  • Company: Join Natwest Group, a leading financial services provider committed to customer satisfaction.
  • Benefits: Enjoy flexible working hours, competitive salary, generous holiday entitlement, and healthcare perks.
  • Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' financial journeys.
  • Qualifications: Motivated individuals with strong communication skills and a passion for customer service are encouraged to apply.
  • Other info: Work part-time with opportunities for remote work and professional development.

The predicted salary is between 19800 - 29700 £ per year.

Join us as a Customer Service, Personal Banker in Lerwick. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This job does not meet Skilled Worker visa sponsorship requirements.

You will join us on a part-time basis, working 17.5 hours a week, either by working on fewer days, or for fewer hours each day.

What you’ll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you’ll be:

  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
  • Completing general banking requests such as payments, balance enquiries and transfers.
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer.
  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

The skills you’ll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand. You’ll also need:

  • A passion for customer service and strong attention to detail.
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
  • Strong interpersonal skills and the ability to work well as part of a team.
  • The commitment to develop new skills and responsibilities.

How we’ll reward you

You’ll join us on a competitive salary starting of £24,750 pro rata for the hours you work. You’ll also benefit from:

  • A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
  • A generous holiday entitlement of 33 days, pro rata for hours worked.
  • A monthly contribution to your retirement fund.

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work; typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Your work-life balance: As soon as you’re up to speed and settled in your new role, we’ll send you any kit you need to set yourself up for working from home. You can spend up to 60% of your time working from home, with the other 40% spent learning and connecting with your colleagues in one of our hubs.

Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

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Contact Detail:

NatWest Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service - Personal Banker

✨Tip Number 1

Familiarise yourself with the banking products and services offered by StudySmarter. Understanding these will help you engage in proactive conversations with customers, showcasing your knowledge and commitment to their financial goals.

✨Tip Number 2

Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate the benefits of our products clearly and confidently, which is crucial for a customer-centric role like this.

✨Tip Number 3

Demonstrate your passion for customer service by volunteering or taking part in community events. This experience can provide you with real-life scenarios to discuss during your interview, showing your dedication to helping others.

✨Tip Number 4

Network with current employees or professionals in the banking sector through platforms like LinkedIn. Gaining insights from their experiences can give you an edge in understanding the company culture and expectations.

We think you need these skills to ace Customer Service - Personal Banker

Customer Service Skills
Strong Communication Skills
Attention to Detail
Interpersonal Skills
Problem-Solving Skills
Ability to Work Under Pressure
Teamwork
Motivation and Drive
Adaptability
Financial Product Knowledge
Time Management
Proactive Approach
Commitment to Continuous Improvement

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Personal Banker. Use specific examples to demonstrate your ability to provide outstanding service and support customers in achieving their financial goals.

Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your motivation to develop your career in banking. Mention how your strong communication skills and attention to detail will help you excel in this role. Be sure to relate your experiences to the job description.

Showcase Relevant Skills: Highlight your interpersonal skills and ability to work under pressure in both your CV and cover letter. Provide examples of how you've successfully handled customer inquiries or resolved issues in previous roles, as this will demonstrate your suitability for the position.

Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.

How to prepare for a job interview at NatWest Group

✨Show Your Customer-Centric Approach

Emphasise your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing outstanding service.

✨Communicate Clearly and Effectively

Strong communication skills are essential for this role. Practice explaining complex banking concepts in simple terms, as you'll need to highlight the benefits of products and services to customers in an easy-to-understand manner.

✨Demonstrate Your Problem-Solving Skills

Be prepared to discuss how you've handled challenging situations in the past. Show that you can think on your feet and find solutions to meet customer needs, which is crucial for enhancing their banking experience.

✨Express Your Willingness to Learn

Since the role offers training and development opportunities, convey your eagerness to learn new skills and take on responsibilities. Mention any relevant courses or certifications you've pursued to show your commitment to personal growth.

Customer Service - Personal Banker
NatWest Group
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  • Customer Service - Personal Banker

    Lerwick
    Part-Time
    19800 - 29700 £ / year (est.)

    Application deadline: 2027-06-13

  • N

    NatWest Group

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