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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Comprehensive training programme with ongoing support and career advancement opportunities.
The predicted salary is between 26010 - 26010 £ per year.
Overview
Join us as a Customer Service, Personal Banker in Kings Lynn
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
Responsibilities
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
What you’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
Rewards and benefits
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You\’ll work part time for 17 hours per week and need to be flexible in terms ofthe hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours: 17
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Customer Service, Personal Banker employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank's values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your ability to handle banking queries effectively.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to providing outstanding service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service, Personal Banker
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making a positive impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use simple language to explain your skills and experiences, especially when discussing how you can enhance the customer banking experience. We appreciate clarity, so avoid jargon where possible!
Highlight Your Team Spirit: Since teamwork is key in this role, make sure to mention any collaborative experiences you've had. Talk about how you’ve worked with others to achieve common goals, as we value a strong team dynamic at StudySmarter.
Tailor Your Application: Take the time to customise your application for this specific role. Refer to the job description and align your skills with what we're looking for. This shows us that you're genuinely interested in joining our team and understand what it takes to succeed!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, especially those that require patience and understanding. Think about examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare a few examples that demonstrate how you've effectively communicated complex information in an easy-to-understand way.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss how you identify customer needs and provide solutions. Think of specific instances where you successfully resolved issues or improved a customer's experience. This will show your proactive approach to enhancing customer banking experiences.
✨Be Ready to Discuss Teamwork
As this role involves collaboration with other teams, be prepared to talk about your experiences working in a team environment. Highlight how you contribute to team goals and support your colleagues, as this will reflect your commitment to a seamless customer experience.
