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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible rewards programme.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Comprehensive training and ongoing support for your professional growth.
The predicted salary is between 26010 - 36414 £ per year.
Customer Service, Personal Banker
Join us as a Customer Service, Personal Banker in Dundee
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- We’re offering this role for a period of 12 months
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you\’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
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Customer Service, Personal Banker (12 Months) employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker (12 Months)
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, mention what excites you about working with us.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when you're chatting with customers in the branch.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your experiences!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can make a great impression. It shows you're keen and helps keep you on their radar as they make their decision.
We think you need these skills to ace Customer Service, Personal Banker (12 Months)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service, Personal Banker. We want to see how you can enhance our customer banking experience!
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've helped customers in the past!
Highlight Your Customer-Centric Approach: Let us know about your passion for customer service! Share specific instances where you've gone above and beyond to meet customer needs. This will show us you're the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at NatWest Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service, Personal Banker. Familiarise yourself with the key tasks like handling banking requests and enhancing customer experiences. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding service, prepare examples from your past experiences where you excelled in customer interactions. Think of specific situations where you went above and beyond to meet a customer's needs, as this will highlight your customer-centric approach.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This not only shows your strong communication skills but also reflects your ability to understand customer needs, which is crucial for the role.
✨Prepare Questions to Ask
Have a few insightful questions ready to ask at the end of your interview. This could be about the training programme or how success is measured in the role. It shows your genuine interest in the position and helps you assess if the company is the right fit for you.
