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For Companies At a Glance
- Tasks: Help customers with banking needs and provide outstanding service daily.
- Company: Join Natwest Group, a leader in customer-focused banking.
- Benefits: Enjoy flexible rewards, 33 days holiday, and a retirement fund contribution.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact.
- Qualifications: Motivated individuals with strong communication and customer service skills needed.
- Other info: Comprehensive training provided, with opportunities for career growth.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service Personal Banker in Palace Grounds Retail Park, Hamilton
- You\\\’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We\\\’ll look to you to proactively find ways to continually enhance our customer banking experience
- We\\\’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
What you ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you\\\’ll be committed to providing outstanding service in every interaction. You\\\’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you\\\’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you ll need
To be successful in this role you\\\’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you\\\’ll need to highlight the benefits of our products and procedures to our customers in a way that\\\’s easy to understand.
You\’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How we\\\’ll reward you
You\’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
You\’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page .
What else you need to know
Your working pattern
You\’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You\’ll need to be flexible in terms of the hours you work, typically you\’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you\’ll gain a range of new skills, and the confidence to use them. You\’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
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Customer Service – Personal Banker employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – Personal Banker
✨Tip Number 1
Familiarise yourself with the banking products and services offered by us. Understanding these will help you engage in proactive conversations with customers, showcasing your knowledge and enhancing their experience.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate the benefits of our products clearly and confidently during the interview process.
✨Tip Number 3
Demonstrate your passion for customer service by sharing specific examples from your past experiences where you went above and beyond to assist a customer. This will show us your commitment to providing outstanding service.
✨Tip Number 4
Research common challenges faced in customer service roles and think about how you would handle them. Being prepared to discuss these scenarios will highlight your problem-solving skills and readiness for the role.
We think you need these skills to ace Customer Service – Personal Banker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Personal Banker. Highlight your customer service experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description, such as strong communication skills, attention to detail, and a passion for customer service. Use specific examples from your past experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your commitment to providing outstanding customer service. Mention how you can enhance the customer banking experience and your willingness to learn.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NatWest Group
✨Show Your Customer-Centric Approach
Emphasise your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Demonstrate Strong Communication Skills
Prepare to discuss how you can explain complex banking products in simple terms. Practice articulating your thoughts clearly and concisely, as strong communication is key to helping customers understand their options.
✨Highlight Your Attention to Detail
Since accuracy is crucial in banking, be ready to provide examples of how you've maintained high levels of accuracy in your work. This could include experiences where attention to detail made a significant difference in customer satisfaction.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and challenging situations. Think of scenarios where you've successfully navigated difficult customer interactions or met tight deadlines, and be prepared to share these stories.
