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For Companies At a Glance
- Tasks: Help customers with banking needs and provide outstanding service daily.
- Company: Join Natwest Group, a leading financial services provider in the UK.
- Benefits: Enjoy flexible rewards, 33 days holiday, and a competitive salary starting at £26,010.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service are ideal.
- Other info: Comprehensive training provided, with opportunities for career advancement.
The predicted salary is between 26010 - 36414 £ per year.
Overview
Join us as a Customer Service, Personal Banker in Dundee
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\\\’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you\\\’ll need
To be successful in this role you\\’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you\\’ll need to highlight the benefits of our products and procedures to our customers in a way that\\’s easy to understand.
You\\’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How we\\’ll reward you
You\\’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
You\\’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, ideally for this role you\\\’ll be able work Saturdays and two other days during the week, during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
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Customer Service - Personal Banker employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker
✨Tip Number 1
Familiarise yourself with the banking products and services offered by us. Understanding these will help you engage in meaningful conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate the benefits of our products clearly and confidently, which is crucial for this role.
✨Tip Number 3
Showcase your passion for customer service by sharing relevant experiences in your discussions. Think of specific examples where you went above and beyond to assist a customer, as this will resonate well with our values.
✨Tip Number 4
Research common challenges faced in customer service roles and prepare solutions or strategies to address them. This will demonstrate your proactive approach and readiness to enhance the customer banking experience.
We think you need these skills to ace Customer Service - Personal Banker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Personal Banker. Use specific examples to demonstrate your ability to provide outstanding service and support customers in achieving their financial goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to develop your career. Mention how your strong communication skills and attention to detail will contribute to enhancing the customer banking experience.
Highlight Relevant Skills: In your application, emphasise your interpersonal skills and ability to work well in a team. Discuss your determination to continuously improve service and how you thrive under pressure, as these are key attributes for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at NatWest Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to provide excellent service.
✨Demonstrate Strong Communication Skills
Prepare to showcase your ability to communicate clearly and effectively. Practice explaining complex banking concepts in simple terms, as this will be crucial in helping customers understand their options.
✨Highlight Your Attention to Detail
Since accuracy is key in banking, be ready to discuss how you ensure precision in your work. You might want to share examples of how you've successfully managed tasks that required a high level of detail.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and customer interactions. Think of scenarios where you had to resolve conflicts or meet tight deadlines, and be prepared to explain your thought process and outcomes.
