NatWest Group is seeking a Customer Service & Operations Unit Leader in Jersey. You will lead a team to optimise capacity, manage escalations and drive performance against targets while collaborating with stakeholders across functions.
You will implement process improvements, coach staff, and ensure cost-efficient operations with strong governance and risk awareness in a financial services environment.
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Customer Service & Operations Leader employer: NatWest Group
As a Principal Engineer in Economic Crime Services, you will thrive in a dynamic and innovative work culture that prioritises customer experience and engineering excellence. Our commitment to employee growth is evident through opportunities for senior stakeholder engagement and leadership development, all while working in a hybrid environment that promotes flexibility and collaboration. Join us to be part of a forward-thinking team dedicated to tackling economic crime with cutting-edge technology and solutions.
