At a Glance
- Tasks: Support customers in onboarding and account opening while investigating AML queries.
- Company: Join a collaborative team in a leading financial institution focused on anti-money laundering.
- Benefits: Career development opportunities, relevant training, and exposure to AML and Financial Crime.
- Other info: Dynamic role with opportunities for continuous improvement and skill development.
- Why this job: Gain valuable experience in AML and build a career in a regulated banking environment.
- Qualifications: Knowledge of AML processes and strong attention to detail required.
The predicted salary is between 27000 - 33000 £ per year.
Join us as a Customer Service & Operations Analyst in Anti-money Laundering. Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities. You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business. This role offers great career development opportunities with relevant training programmes and exposure for you and your work.
If applying for Jersey or Isle of Man and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role.
What you'll do
Joining a specialist AML team, you’ll deliver successful customer and business outcomes by supporting customers through their onboarding and account opening journey, while developing specialist expertise in AML and Financial Crime. This role offers an excellent opportunity to build a career in AML, gaining valuable experience in customer due diligence, risk assessment, regulatory requirements and financial crime controls. Working within a regulated banking environment, you'll develop highly transferable skills and knowledge that can support future career opportunities across AML, Financial Crime, Risk, Compliance and Operations.
Day-to-day, you’ll be:
- Supporting customers through the onboarding and account opening journey, ensuring a positive customer experience and timely resolution of queries.
- Gathering, reviewing and validating customer information to meet onboarding, AML and Customer Due Diligence (CDD) requirements.
- Processing, authorising and investigating customer cases in line with agreed Key Performance Indicators (KPIs), Service Level Agreements (SLAs), policies and regulatory requirements.
- Developing specialist knowledge of AML, Know Your Customer (KYC) and Financial Crime controls, building skills that support future career progression.
- Identifying potential risks and escalating concerns appropriately to support the bank's financial crime responsibilities.
- Actively participating in initiatives to improve customer service, onboarding processes and operational efficiency.
- Supporting process training, knowledge sharing and continuous improvement across the team.
The skills you'll need
You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.
We’ll also be looking for you to demonstrate:
- An understanding of the financial services industry and our customers.
- Knowledge of our products, processes and banking systems.
- Good written and spoken communication skills.
Customer Service & Operations Analyst, Anti-money Laundering employer: NatWest Group
As a Principal Engineer in Economic Crime Services, you will thrive in a dynamic and innovative work culture that prioritises customer experience and engineering excellence. Our commitment to employee growth is evident through opportunities for senior stakeholder engagement and leadership development, all while working in a hybrid environment that promotes flexibility and collaboration. Join us to be part of a forward-thinking team dedicated to tackling economic crime with cutting-edge technology and solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Analyst, Anti-money Laundering
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like NatWest Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service & Operations Analyst, Anti-money Laundering
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to NatWest Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on NatWest Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at NatWest Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with NatWest Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at NatWest Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former NatWest Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
