Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support private banking clients with their financial needs.
- Company: Coutts is a prestigious bank known for its commitment to excellent customer service.
- Benefits: Enjoy hybrid working, competitive salary, and flexible benefits tailored to your lifestyle.
- Why this job: Join a supportive team with opportunities for personal growth and career advancement.
- Qualifications: Experience in customer service, strong communication skills, and knowledge of financial regulations required.
- Other info: This role offers structured training and ongoing coaching to help you excel.
The predicted salary is between 31995 - 31995 £ per year.
Overview
Join us as a Customer Service Officer in Coutts
- If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role
- You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience
- In return, you\’ll be working in a supportive environment with opportunities to advance your personal and career development
- We\’re always here for our customers so you\’ll need to be flexible in working a rotating shift pattern
- This is a hybrid role so after successful training , you\’ll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team
- This job does not meet Skilled Worker visa sponsorship requirements
Responsibilities
What you\’ll do
We’re looking for someone who can put the customer at the heart of everything they do. This means you’ll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. You’ll be their first point of contact, so it’s vital that you deliver outstanding service, every time.
Day-to-day, you’ll be:
- Accurately completing processes and procedures, providing our customers with a seamless and positive experience
- Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs
- Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary
- Updating customer information to make sure accurate records are maintained
Qualifications
The skills you\’ll need
You’ll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.
You’ll also need:
- Good numerical and problem-solving skills and attention to detail
- An awareness of data protection, money laundering and FCA regulations
- Good knowledge of Microsoft Office, especially Microsoft Excel
Benefits
You\’ll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you\’re ready and have mastered your current role, we’ll help take your career to the next level.
Salary: £31,995 per year (pro rata for part time hours worked)
You’ll join on a competitive salary of £31,995 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
#J-18808-Ljbffr
Customer Service Officer, Coutts employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer, Coutts
✨Tip Number 1
Familiarise yourself with the private banking sector and Coutts specifically. Understanding their values, services, and customer base will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for common customer service situations you might face, allowing you to showcase your ability to handle queries effectively during the interview.
✨Tip Number 3
Network with current or former employees of Coutts on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in understanding what they look for in a candidate.
✨Tip Number 4
Be prepared to discuss your experience with regulatory compliance, as this is crucial in a financial services role. Brush up on relevant regulations like data protection and money laundering to demonstrate your knowledge and readiness for the position.
We think you need these skills to ace Customer Service Officer, Coutts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in a private banking or financial services environment. Use specific examples that demonstrate your ability to exceed customer expectations and deliver outstanding service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to Coutts. Mention your strong communication skills and your ability to build rapport with customers, as these are key aspects of the role.
Highlight Relevant Skills: Emphasise your organisational skills, attention to detail, and problem-solving abilities in your application. Make sure to mention your familiarity with Microsoft Office, particularly Excel, as this is important for the role.
Show Flexibility: Since the role requires flexibility in working a rotating shift pattern, mention your willingness to adapt to different schedules. This shows that you understand the demands of the position and are ready to meet them.
How to prepare for a job interview at NatWest Group
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering outstanding customer service. Prepare specific examples of how you've gone the extra mile for customers in previous roles, especially in a financial services environment.
✨Demonstrate Strong Communication Abilities
Since you'll be the first point of contact for customers, it's crucial to exhibit excellent communication skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you build rapport with clients.
✨Familiarise Yourself with Relevant Regulations
Brush up on your knowledge of data protection, money laundering, and FCA regulations. Being able to discuss these topics will show that you understand the importance of compliance in the banking sector.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various customer queries or issues, and be prepared to explain your thought process and decision-making skills.
