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- Tasks: Deliver outstanding customer service and support private banking clients with their financial needs.
- Company: Join Coutts, a prestigious name in private banking with a supportive culture.
- Benefits: Competitive salary, flexible benefits, and a structured training programme for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills required.
- Other info: Hybrid role with a mix of home and office work, plus opportunities for advancement.
The predicted salary is between 27315 - 30435 £ per year.
Join us as a Customer Service Officer in Coutts
- If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role
- You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience
- In return, you\’ll be working in a supportive environment with opportunities to advance your personal and career development
- We\’re always here for our customers so you\’ll need to be flexible in working a rotating shift pattern
- This is a hybrid role so after successful training , you\’ll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
We’re looking for someone who can put the customer at the heart of everything they do. This means you’ll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. You’ll be their first point of contact, so it’s vital that you deliver outstanding service, every time.
Day-to-day, you’ll be:
- Accurately completing processes and procedures, providing our customers with a seamless and positive experience
- Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs
- Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary
- Updating customer information to make sure accurate records are maintained
The skills you\’ll need
You’ll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.
You’ll also need:
- Good numerical and problem-solving skills and attention to detail
- An awareness of data protection, money laundering and FCA regulations
- Good knowledge of Microsoft Office, especially Microsoft Excel
You\’ll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you\’re ready and have mastered your current role, we’ll help take your career to the next level.
How we\’ll reward you
Salary: £27,315 per year (pro rata for part time hours worked)
You’ll join on a competitive salary of £27,315 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
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Customer Service Officer, Coutts employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer, Coutts
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Coutts on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills. We want to see that you can keep calm under pressure!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone the extra mile for customers in the past. This will help us see that you truly put the customer at the heart of everything you do.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining the Coutts team.
We think you need these skills to ace Customer Service Officer, Coutts
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for delivering excellent customer service in your application. We want to see how you go the extra mile for customers and create positive experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework.
Be Clear and Concise: When writing your application, keep it clear and to the point. We’re looking for strong communication skills, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and shows you’re serious about joining our team!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Be ready to discuss how you’ve gone the extra mile for customers in the past. Think of specific examples that showcase your ability to build rapport and trust, as this is key for a role at Coutts.
✨Familiarise Yourself with Financial Services
Since this role is in private banking, it’s essential to have a good understanding of financial services. Research common banking products and services, and be prepared to explain how you would help customers navigate their financial arrangements.
✨Demonstrate Flexibility and Team Spirit
Coutts values flexibility and teamwork, especially in a hybrid working environment. Be ready to discuss how you adapt to changing situations and how you collaborate with colleagues, even when working remotely. Share examples of how you’ve successfully worked in a team before.
✨Showcase Your Problem-Solving Skills
In customer service, problem-solving is crucial. Prepare to talk about a time when you faced a challenging customer query and how you resolved it. Highlight your attention to detail and numerical skills, as these will be important in ensuring accurate customer records.
