Customer Service Apprentice

Progress as unique as you are

Apprenticeship – Commercial & Institutional Banking

Starting October 2026

Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.

Programme length: 16 months

Salary: £25,785

Qualification gained: Financial Services Customer Adviser Level 3

Location: Bolton & Southend on Sea

Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.

What you’ll do

As a Customer Service Apprentice, you’ll be delivering successful customer and business outcomes by investigating queries, supporting business processes and understanding business needs.

Day-to-day you’ll be:

• Maintaining a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit for purpose solution with complex issues
• Analysing queries accurately and raise with the relevant parties within a timely manner
• Suggesting areas of customer and business focused improvement
• Reviewing processing errors and customer complaints to identify trends and training needs
• Supporting process training and knowledge sharing in the team while participating in activities to drive improvements

How we invest in you

Our apprenticeships will support you to learn, grow and build a career you are proud of.

You’ll also get:

• A starting salary of £25,785 pro rata
• Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution
• A fully funded apprenticeship – Financial Services Customer Adviser Level 3

The skills you’ll need

To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.

You’ll also:

• Keep the customer at the centre of everything you do
• Be creative and open to new ideas
• Solve problems proactively and confidently offer solutions
• Use analytical and logical thinking, and adapt well to change
• Plan and organise your work effectively, prioritising your time well

Eligibility

Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying.

It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn’t manage to achieve the desired grades or cannot provide evidence of your qualifications, then we’ll support you during your apprenticeship.

You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.

Inclusion and accessibility

We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences.

If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you.