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- Tasks: Assist customers by resolving queries and improving business processes.
- Company: Join NatWest, a leading financial services provider committed to diversity and growth.
- Benefits: Enjoy a competitive salary, flexible working options, and generous holiday entitlement.
- Why this job: Kickstart your career with hands-on training and support in a dynamic team environment.
- Qualifications: No specific qualifications needed; passion for learning and strong communication skills are key.
- Other info: This apprenticeship offers a pathway to professional qualifications and career advancement.
Join us in October 2025 as an Apprentice in our Commercial & Institutional - Manage My Money Team. This is a telephony role. We'll provide all the technical training you'll need to be successful in your role. You'll complete the externally accredited Senior Financial Services Customer Advisor Level 3 apprenticeship programme, which will set you up with excellent career prospects.
Our people are the foundation that success is built on, so we're passionate about supporting them too. We'll support you in completing your programme and you'll be part of our growing community of apprentices.
This job does not meet Skilled Worker visa sponsorship requirements. We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room - and if you value this too, there's a place for you with us.
What you'll do:
- Deliver successful customer and business outcomes by investigating queries, supporting business processes and understanding business needs.
- Maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit for purpose solution with complex issues.
- Analyse queries accurately and raise with the relevant parties within a timely manner.
- Suggest areas of customer and business focused improvement.
- Review processing errors and customer complaints to identify trends and training needs.
- Support process training and knowledge sharing in the team whilst participating in activities to drive improvements.
What you'll learn:
Taking on an apprentice role could be a fantastic starting point or change for your career. You'll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings.
Your learning journey will include:
- An understanding of how your organisation fits within the financial services industry.
- Knowledge of how the financial services' legal and regulatory framework operates and how this applies to your role.
- Understanding and fulfilling your customers' needs.
- Developing strong, effective relationships with your colleagues.
- Analysing and solving problems within regulatory guidelines and your company's policies.
- Growth in your role and continuous improvement and development.
The skills you'll need:
We're looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You'll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.
You’ll also need:
- The ability to maintain a strong customer focus.
- An innovative and creative mindset.
- Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions.
- An analytical, numerate, and logical skillset with the ability to adapt well to change.
- Good planning and organisational skills with the ability to prioritise and manage your time effectively.
What else you need to know:
An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study. If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.
Eligibility:
It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn't manage to achieve the desired grades or cannot provide evidence of your qualifications, then we'll support you during your apprenticeship.
How we'll reward you:
You'll join on a competitive salary of £25,020. You'll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 25 days, plus bank holidays.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page. Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Customer Service Apprentice employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with the financial services industry and the specific role of a Customer Service Apprentice. Understanding the basics of financial products and services will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this is a telephony role, being able to convey information clearly and confidently will be crucial in impressing your potential employers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've tackled challenges in the past. This will demonstrate your proactive mindset and ability to think critically, which are key traits for this position.
✨Tip Number 4
Network with current or former apprentices in similar roles. They can provide insights into the application process and what to expect, giving you an edge when it comes to interviews and understanding the company culture.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Apprentice position. Familiarise yourself with the job description and think about how your skills and experiences align with what they are looking for.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that match the job description. Emphasise your communication skills, problem-solving abilities, and any previous customer service experience, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for learning and your motivation to succeed in the role. Mention specific examples of how you've demonstrated strong customer focus or problem-solving skills in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at NatWest Group
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and how they operate will help you align your answers with what they are looking for in a candidate.
✨Prepare for Common Questions
Think about common interview questions related to customer service and problem-solving. Be ready to share examples from your past experiences that demonstrate your skills and how you handle challenging situations.
✨Show Your Passion for Learning
As an apprentice, your eagerness to learn is crucial. Highlight your motivation and determination to grow within the role, and be prepared to discuss how you plan to develop your skills during the apprenticeship.
✨Demonstrate Strong Communication Skills
Since this role involves telephony and customer interaction, practice clear and effective communication. During the interview, ensure you articulate your thoughts well and listen actively to the interviewer's questions.
