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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training and ongoing support for your professional growth.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Chester or Birkenhead
- You\’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that\’s beyond what\’s expected
- We\’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
As a Senior Personal Banker aligned to one of our branches, you\’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
Our customers will look to you to support them in their decisions as to how they bank with us. You\’ll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, you\’ll make sure they\’re fully informed when it comes to the products and services we offer.
Day to day, you\’ll be:
- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship
The skills you\’ll need
We\’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You\’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you\’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
We\’ll also be looking for you to demonstrate:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest in building relationships
- Excellent planning and organisational skills
How we\’ll reward you
You\’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work.
You\’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 36 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You\’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You\’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you\’ll gain a range of new skills, and the confidence to use them. You\’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the real deal.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're genuinely interested and helps you figure out if it's the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team directly!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant financial knowledge to show us you’re the right fit for the Senior Personal Banker role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can help our customers thrive. Share specific examples of how you've supported clients in the past, especially in complex situations.
Showcase Your Communication Skills: Since this role involves building relationships with customers, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Personal Banker. Familiarise yourself with the services offered, especially digital channels and financial products like mortgages and protection. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you built rapport with customers or resolved complex issues. This will demonstrate your ability to thrive under pressure and your commitment to delivering excellent service.
✨Practice Your Communication
Since you'll be interacting with customers both face-to-face and virtually, practice clear and effective communication. You might want to do mock interviews with friends or family, focusing on how you explain financial concepts simply and engagingly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the training programme or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
