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For Companies At a Glance
- Tasks: Develop business cases and ensure projects align with customer-centric goals.
- Company: Join a dynamic bank focused on innovation and customer value.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer propositions and drive financial success.
- Qualifications: Experience in commercial finance and strong analytical skills required.
- Other info: Collaborative team environment with great exposure to senior management.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join us as a Customer Proposition Manager. Take on this role in which you’ll use your analytical and commercial insights to ensure our projects are financially sound and aligned with our customer-centric goals. It’s a chance to contribute to propositions that help meet the One Bank vision, innovation strategy and long-term customer value growth ambitions for the franchise. You’ll be joining an exciting and fast-paced area of the bank, where you can expect great exposure both for you and your work. Our team operates within a hybrid working model, so you’ll spend most of your time at home, coming into the office at least once a week to collaborate closely with your colleagues.
Responsibilities
- As a Customer Proposition Manager with a commercial and finance focus, you’ll be responsible for developing robust business cases and ensuring that all projects have clear financial justifications, including anticipated return on investment (ROI) and Customer Lifetime Value (CLV).
- You’ll be working alongside proposition development, the customer journey teams and One Bank partner teams to assess the financial viability of initiatives and contribute to the strategic direction of our customer propositions.
- You’ll also be delivering long term sustainable customer value, and positive customer outcomes in line with customer insights, as well as the franchise strategy and growth ambitions.
- Alongside this, you’ll be developing, coaching and empowering clear, capable and motivated teams.
- Leading the creation and evaluation of business cases for new projects, ensuring alignment with strategic objectives.
- Conducting thorough financial analyses, including cost-benefit assessments and sensitivity analyses, to support decision-making.
- Developing models to calculate the expected ROI for various projects and initiatives, providing insights to guide investment decisions.
- Establishing methodologies for calculating CLV and integrating these insights into project planning.
- Preparing and presenting financial reports and dashboards to senior management that summarise project performance against business cases.
- Identifying trends to provide actionable insights that enhance financial understanding and drive improvements in customer propositions.
- Delivering continuous improvement in the customer value proposition by identifying process improvements and implementing tools and methodologies that enhance the accuracy and efficiency of financial analysis.
Qualifications
The skills you’ll need
To take on this role, you’ll need an understanding of the consumer financial services sector, along with proposition delivery experience. You’ll also bring people management skills with the ability to lead, inspire, coach and develop teams of professionals performing diverse activities. On top of this, you’ll need:
- Proven experience in a commercial finance role, preferably within the retail or banking sector.
- Strong analytical skills with a solid understanding of financial modelling and business case development.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Proficiency in financial analysis software and tools including Excel, Power BI and Tableau.
Customer Proposition Manager employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Proposition Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your skills align with their goals, especially around customer propositions and financial insights.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your responses. Focus on articulating your analytical skills and experience in commercial finance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Proposition Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Proposition Manager role. Highlight your experience in commercial finance and how it aligns with our customer-centric goals. We want to see how you can contribute to our One Bank vision!
Show Off Your Analytical Skills: Since this role is all about financial insights, don’t shy away from showcasing your analytical prowess. Include examples of financial models or business cases you've developed in the past. We love seeing how you’ve used data to drive decisions!
Communicate Clearly: Your written application should reflect your excellent communication skills. Keep it clear and concise, and make sure to engage us with your passion for enhancing customer propositions. Remember, we’re looking for someone who can influence stakeholders at all levels!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at NatWest Group
✨Know Your Numbers
As a Customer Proposition Manager, you'll need to demonstrate your analytical prowess. Brush up on financial metrics like ROI and CLV. Be ready to discuss how you've used these in past roles to drive business decisions.
✨Showcase Your Team Leadership
This role involves coaching and empowering teams. Prepare examples of how you've led diverse teams, inspired them, and achieved results together. Highlight any specific methodologies or tools you've implemented to enhance team performance.
✨Understand the Customer Journey
Familiarise yourself with customer-centric strategies. Be prepared to discuss how you’ve aligned financial projects with customer insights in previous roles. This will show that you can contribute to the bank's vision effectively.
✨Prepare for Financial Analysis Questions
Expect questions on financial modelling and analysis. Practice explaining your approach to conducting cost-benefit assessments and sensitivity analyses. Use real-life examples to illustrate your thought process and decision-making skills.
