At a Glance
- Tasks: Lead our customer engagement strategy and create personalised digital experiences.
- Company: Join a forward-thinking bank focused on innovative digital solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Other info: Ideal for those passionate about technology and customer experience.
- Why this job: Be part of a dynamic team shaping the future of customer engagement.
- Qualifications: Experience in digital strategies, analytics, and team management is essential.
The predicted salary is between 36000 - 60000 € per year.
Join us as a Customer Engagement Manager
- We’ll look to you to support the delivery of our customer engagement strategy by establishing best in class principles-based customer needs
- You’ll be responsible for executing personalised and engaging experiences to drive value to both customers and the bank, collaborating with various business areas to gather data and insights from internal and external sources to improve digital engagement
- This is an opportunity to build a desirable skill set as you’ll be utilising experimentation through data driven decisions, implementing innovative digital solutions, and undertaking horizon scanning to understand emerging technologies and digital trends
What you\'ll do
As a Customer Engagement Manager, you’ll support the delivery of our digital engagement strategy, collaborating with others to ensure cohesive strategies across the franchise. You’ll deliver operational frameworks and ways of working to ensure digital customer engagement is part of the retail engagement model. You’ll also contribute to our measurement, analytics, and reporting mechanisms to provide a holistic view into customer experiences and retention, ensuring regulatory compliance for all digital engagement practices.
Furthermore, you’ll:
- Execute the short and long-term digital customer engagement roadmap and strategy, aligned with our goals
- Use operational frameworks to accelerate and maximise idea to value unlocks to help new and existing customers
- Monitor and analyse key performance indicators related to digital engagement, providing regular reports on digital engagement metrics, customer satisfaction, and ROI
- Collaborate with other Engagement Managers to execute engagement value through customer journeys and remove blockers for the team
- Collaborate, as required, with Marketing and Customer Journeys D&A to ensure cohesive digital strategies and engage with senior leadership and stakeholders to communicate digital initiatives and progress
- Ensure all digital engagement practices comply with relevant laws and regulations, and implement any adjustments as necessary
The skills you\'ll need
We’re looking for someone with the ability to execute long-term digital engagement strategies and create engaging, personalised digital experiences that unlock value. You’ll have an understanding of digital market trends and customer behaviours as well as digital customer needs and preferences across the end-to-end lifecycle.
You’ll have experience managing a team, an understanding of engineering or technical concepts, and knowledge of data analysis capabilities to understand and assess engagement and customer behaviour. Along with experience in a product strategy or product management role and with consumer facing products, you’ll have an understanding of customer needs, business strategy, and digital regulations.
We’re also looking for:
- Proficiency in using digital analytics tools and software
- Experience working in an agile framework and excellent collaboration skills to work effectively with various departments and stakeholders
- Strong verbal and written communication skills to deliver digital strategies, present to senior leadership, and convey complex information clearly and persuasively
- The ability to prioritise tasks, manage deadlines, and ensure successful project delivery
- Knowledge of digital tools, platforms, and technologies
- The ability to gather and analyse customer feedback, and understand and implement digital solutions effectively
Customer Engagement Manager in Manchester employer: NatWest Group
As a Customer Engagement Manager at our bank, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer comprehensive benefits, including professional development opportunities to enhance your skills in digital engagement strategies, while our commitment to regulatory compliance ensures a secure environment for your career growth. Join us in a location that fosters creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Manager in Manchester
✨Tip Number 1
Familiarise yourself with the latest digital engagement trends and tools. This will not only help you understand the landscape but also allow you to speak confidently about how you can implement innovative solutions at StudySmarter.
✨Tip Number 2
Network with professionals in the customer engagement field. Attend relevant webinars or industry events to connect with others and gain insights that could be beneficial during your interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully executed digital engagement strategies in the past. Highlighting measurable outcomes will demonstrate your ability to drive value for customers and the business.
✨Tip Number 4
Showcase your collaboration skills by thinking of ways you can work with various departments to enhance customer experiences. Be ready to share ideas on how to break down silos and improve communication across teams.
We think you need these skills to ace Customer Engagement Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer engagement and digital strategies. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer engagement and your understanding of digital trends. Mention specific examples of how you've successfully executed similar strategies in the past.
Showcase Your Analytical Skills:In your application, emphasise your experience with data analysis and digital analytics tools. Provide examples of how you've used data to drive decisions and improve customer experiences.
Highlight Collaboration Experience:Since the role involves working with various departments, include examples of successful collaborations in your application. This will show that you can work effectively in a team and communicate well with stakeholders.
How to prepare for a job interview at NatWest Group
✨Understand the Digital Landscape
Familiarise yourself with current digital market trends and customer behaviours. Be prepared to discuss how these insights can inform your strategies for enhancing customer engagement.
✨Showcase Your Analytical Skills
Highlight your experience with digital analytics tools and your ability to interpret data. Be ready to provide examples of how you've used data-driven decisions to improve customer experiences in previous roles.
✨Demonstrate Collaboration Experience
Since the role involves working with various departments, share specific instances where you've successfully collaborated with teams. Emphasise your communication skills and how you’ve navigated cross-functional projects.
✨Prepare for Regulatory Discussions
Understand the regulatory landscape related to digital engagement. Be prepared to discuss how you ensure compliance in your strategies and any adjustments you've made in response to regulatory changes.
