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- Tasks: Support Relationship Managers in delivering top-notch service to SME customers.
- Company: Join a leading bank focused on sustainable growth and customer success.
- Benefits: Earn £29,250, enjoy flexible benefits, and gain a Level 6 qualification.
- Other info: Inclusive workplace with hybrid working options and strong career development.
- Why this job: Kickstart your career in banking while building lasting relationships with clients.
- Qualifications: 80 UCAS points and a passion for excellent customer service required.
The predicted salary is between 29250 - 29250 £ per year.
Progress as unique as you are.
Apprenticeship – Commercial & Institutional Banking
Starting October 2026
Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.
Programme length: 25 months
Salary: £29,250
Qualification gained: Financial Services Professional Level 6
Location: Croydon
Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.
What you'll do
As a Senior Relationship Management Apprentice, you’ll support Relationship Managers in delivering excellent service to small and medium-sized enterprise (SME) customers.
Day-to-day you’ll be:
- Supporting Relationship Managers with SME customer portfolios, including preparing meeting briefs and assisting with end-to-end lending requests.
- Delivering excellent customer service and building long term relationships through regular contact across face to face, phone, video, email, and digital channels.
- Helping customers make greater use of digital services for both sales and day-to-day servicing.
- Building your banking knowledge across systems, processes, products, and the wider Commercial Banking market, while contributing to an inclusive, learning focused culture and your own professional development.
- Following established governance and processes to support strong risk management, and contributing to the bank’s work to remove barriers to enterprise through learning, networks, expertise, and funding.
How we invest in you
Our apprenticeships will support you to learn, grow and build a career you are proud of. You’ll also get:
- A starting salary of £29,250.
- Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution.
- A fully funded apprenticeship - Financial Services Professional Level 6.
The skills you'll need
To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing. You’ll also need:
- A passion for delivering excellent customer service.
- The ability to work as a part of the team.
- The ability to meet changing priorities with good organisational skills.
- Good numeracy skills with a strong eye for detail.
- Good communication and digital literacy skills.
Eligibility
Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying.
You’ll need 80 UCAS points (A Levels or BTECs in England; Highers or equivalent in Scotland). You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
Inclusion and accessibility
We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences. If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you.
Ready to apply?
Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out. Make sure you’ve listed your qualifications and experience on your CV before applying.
Need help with your application? Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries.
Hours: 35
Ways of Working: Hybrid
Senior Relationship Management Apprentice in Croydon employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Relationship Management Apprentice in Croydon
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and relationship management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show your passion for banking! During interviews, share specific examples of how you've delivered excellent customer service in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need to ace the process right there.
We think you need these skills to ace Senior Relationship Management Apprentice in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Relationship Management Apprentice role. Highlight any customer service experience and teamwork skills, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this apprenticeship and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Digital Skills: Since we value digital literacy, mention any relevant tech skills or experiences you have. Whether it's using digital tools for communication or managing online tasks, let us know how you can help enhance our customer service.
Apply Early!: Don’t wait until the last minute to submit your application. We close the window once we have enough applications, so get yours in early through our website to ensure you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Before the interview, dive deep into the world of Commercial & Institutional Banking. Familiarise yourself with the services they offer, especially those related to SMEs. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer or resolved a tricky issue.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations, especially around supporting Relationship Managers or dealing with customers. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to adapt to changing priorities.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This could be about the team culture, opportunities for professional development, or how the bank supports apprentices. It shows you're engaged and thinking about your future in the company.