At a Glance
- Tasks: Manage client relationships and provide exceptional customer service in a dynamic banking environment.
- Company: Join RBS International, a growing business with a focus on teamwork and client satisfaction.
- Benefits: Work from home flexibility, exposure to various business areas, and a supportive team culture.
- Other info: Opportunity for career development in a fast-paced, collaborative setting.
- Why this job: Gain valuable experience in banking while building strong commercial relationships and contributing to growth.
- Qualifications: Customer service experience, strong interpersonal skills, and a degree preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Corporate Relationship Assistant. This is a chance to join a busy and growing business area in RBS International and help manage a portfolio of Institutional Banking customers, providing excellent customer service throughout the customer’s journey.
We’re looking for a team player to build and maintain good commercial relationships across the bank and with our clients. You’ll be delivering exceptional customer service and generating new business from selected customer relationships. This is an opportunity to get great exposure across the business with regular client interaction, team working and the opportunity to contribute at meetings. You’ll work from home some of the time, but you’ll also spend a significant amount of time working from our Guernsey office. If you want to work with us in Guernsey and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role. We’re offering this role on a nine month basis.
What you'll do:
- Act as a contact for a portfolio of clients, processing customer instructions and requests.
- Input customer information onto our systems accurately and in a timely manner, acting in accordance with regulatory requirements and standards.
- Ensure that the correct policies and procedures are followed at all times.
- Generate new business through relationships with both prospective and existing clients.
- Support management, as directed by senior colleagues, in achieving the agreed targets through the development of client relationships and quality customer referrals.
- Ensure that all client queries are dealt with in an accurate and timely manner.
- Support managers to achieve growth targets.
- Maintain and update client records to show any changes in their status.
- Work as part of a unified team and support other team members.
- Make sure that bad debts are kept to a minimum.
The skills you'll need:
- Experience of providing superior customer service.
- Excellent interpersonal skills for collaborating with colleagues.
- Good numeracy skills and a strong educational background, preferably with a degree.
- Bookkeeping or accounting experience with knowledge of business applications.
- Good problem solving and decision-making skills.
- An awareness of risk in a financial environment.
- Good credit skills with strong levels of accuracy.
- The ability to work unsupervised with strong levels of accuracy.
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