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- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and development.
- Benefits: Competitive salary, flexible benefits, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Part-time role with comprehensive training and growth opportunities.
The predicted salary is between 26350 - 26350 £ per year.
Join us as a Senior Personal Banker in Congleton. You'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected. We'll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you'll do:
- Meeting and supporting customers face to face in the branch
- Conducting Financial Health checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship
The skills you'll need:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest in building relationships
- Excellent planning and organisational skills
How we'll reward you:
You'll join us on a competitive salary starting of £26,350, pro rata for the hours you work. You'll also benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme, a generous holiday entitlement of 36 days, pro rata for hours worked, and a monthly contribution to your retirement fund.
Your working pattern:
You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll work part time for 24 hours per week and need to be flexible in terms of the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays. Typically, you'll work 3 days each week and rotational Saturdays in our Macclesfield branch.
Your learning journey:
Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service in Congleton employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Congleton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of a Senior Personal Banker and be ready to share specific examples.
✨Tip Number 3
Show your passion for customer service! During interviews, highlight your previous experiences where you went above and beyond for customers. This will demonstrate that you’re the right fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service in Congleton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Personal Banker role. Highlight your customer service experience and any relevant financial knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers with their financial needs. Share specific examples of how you've gone above and beyond in previous roles to deliver excellent service.
Showcase Your Communication Skills: Since this role involves building relationships, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've handled challenging situations in the past. Think about times when you went above and beyond for a customer, as this will show your commitment to excellent service.
✨Familiarise Yourself with Financial Products
Since you'll be dealing with complex financial needs, make sure you understand the basics of products like mortgages and savings accounts. Being able to discuss these confidently will demonstrate your expertise and help build trust with potential customers.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice explaining financial concepts in simple terms, as you'll need to help customers understand their options. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Show Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks. Think of specific examples where you've successfully juggled multiple responsibilities, as this will highlight your ability to thrive under pressure and maintain high standards of service.