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- Tasks: Lead the development of complex credit policies and enhance customer lending experiences.
- Company: Join a forward-thinking financial institution focused on customer-centric solutions.
- Benefits: Flexible work-from-home options, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference in customer journeys while shaping innovative credit policies.
- Qualifications: Experience in credit policy and a passion for enhancing client experiences.
- Other info: Temporary role until December 2026 with potential for impactful career development.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Complex Credit Policy Product Owner
- We’re looking for someone to support management and drive the complex credit policy development priorities and investment needs
- You’ll be putting the customer at the heart of our strategic plans and improving their lending journey
- This is an opportunity to be in charge of the service delivery of our complex credit portfolio, making sure all aspects of our digital customer journey deliver an exceptional customer experience
- You\’ll work from home some of the time, but you\’ll also spend at least six days a month working in the office
- We\’re offering this role on a temporary basis until 23rd December 2026
What you\’ll do
As a Complex Credit Policy Product Owner, you’ll be leading the development and continuous improvement of our complex credit policy, working with first and second line to deliver the best outcomes for our customers. We’ll look to you to take ownership of the complex credit policy vision and roadmap.
You’ll also be:
- Using information relating to customers, business stakeholders, market conditions and business risks to prioritise and deliver improvements to the policy
- Engaging customers in the development of our policy, understanding what we can improve and monitoring using data to identify areas for improvement
- Leveraging the Scrum team to execute the work stack
- Making sure that continuous improvements in financial spend is within agreed budgets
The skills you\’ll need
To join us in this role, you’ll need to have previous experience of working on credit policy. Along with a passion for private banking client experience, you’ll have the ability to innovate, partner and collaborate with customers and colleagues to implement the best experience for our customers.
You’ll also be expected to have:
- Extensive experience in credit risk assessment and management within private banking or wealth management sectors
- A proven track record of reviewing and analysing credit policies to ensure alignment with regulatory requirements and market best practices
- A deep understanding of bespoke credit products tailored to high-net-worth individuals and their unique financial situations
- The ability to identify gaps and opportunities in existing credit frameworks to better serve specialised client needs
- Experience in stakeholder engagement, collaborating with relationship managers, risk teams, and legal departments to implement policy changes
- Excellent communication skills to clearly articulate policy adjustments and their implications to internal teams and clients
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Complex Credit Policy Product Owner (12 months) employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Credit Policy Product Owner (12 months)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in credit policy or private banking. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by understanding the company’s values and how they align with your experience. Be ready to discuss how you can enhance the customer journey in lending, as that’s what they’re all about!
✨Tip Number 3
Showcase your expertise! Bring examples of how you've improved credit policies in the past. Use data to back up your claims and demonstrate your ability to drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complex Credit Policy Product Owner (12 months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous work in credit policy and any relevant achievements that show you can drive improvements in customer experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the role and how your background aligns with our needs. Be specific about how you can contribute to enhancing the complex credit policy and improving the lending journey for our customers.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to articulate policy adjustments effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at NatWest Group
✨Know Your Credit Policy Inside Out
Make sure you’re well-versed in credit policies, especially those relevant to private banking and high-net-worth individuals. Brush up on recent changes in regulations and market best practices, as this will show your commitment and expertise during the interview.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight how you've put customers at the heart of your previous projects. Discuss specific instances where you’ve engaged with clients to improve their experience, as this aligns perfectly with the role’s focus on enhancing the lending journey.
✨Demonstrate Your Stakeholder Engagement Skills
Think of times when you’ve successfully collaborated with various teams, like risk management or legal departments. Be ready to share how you navigated these relationships to implement policy changes, as this is crucial for the Complex Credit Policy Product Owner position.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific challenges related to credit policy development. Practise articulating your thought process and decision-making skills, as this will help you stand out as a strategic thinker who can drive continuous improvement.
