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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Coleraine and Ballycastle. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme. You'll work 3 consecutive days in Coleraine and 2 consecutive days in Ballycastle.
What you’ll do
- Meeting and supporting customers face to face in the branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,350 pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Senior Personal Banker in Coleraine employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Banker in Coleraine
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family. Focus on common questions for a Senior Personal Banker role, like how you’d handle complex customer needs. The more you practice, the more confident you’ll feel when it’s your turn.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love candidates who can build rapport with customers. Share stories from your past experiences that highlight your customer service skills and how you’ve made a difference in someone’s banking journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there. So, don’t miss out – get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Senior Personal Banker in Coleraine
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we're looking for, like building relationships and financial knowledge.
Show Your Passion: Let us see your enthusiasm for helping customers! Share examples of how you've gone above and beyond in previous roles to support clients, especially in complex situations like mortgages or financial planning.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complicated phrases!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity with us.
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you’re well-versed in the services and products offered by the bank. Brush up on financial concepts, especially those related to home buying and protection, as these will likely come up during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you’ve built rapport with customers or resolved complex issues, as this role is all about delivering excellent service.
✨Practice Your Communication
Since you'll be interacting with customers face-to-face and virtually, practice clear and effective communication. You might want to do mock interviews with a friend to refine your ability to explain financial concepts simply and effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. This role requires juggling various responsibilities, so share specific strategies you use to stay organised and ensure customer satisfaction.
