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For Companies At a Glance
- Tasks: Bridge sales and implementation, ensuring smooth transitions and client satisfaction.
- Company: Join NatWest Boxed, a leader in client engagement.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be the voice of clients and drive impactful solutions in a dynamic environment.
- Qualifications: Experience in client management, strong communication, and relationship-building skills.
- Other info: Collaborative culture with a focus on continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Client Engagement Manager at NatWest Boxed.
About the Role
In this role you will support bridging the transition from sales to implementation stages working between the sales team and delivery team, ensuring a smooth transition for the Client. You will support in managing the Client through the implementation stage, acting as an escalation contact point. Act as the client’s advocate internally, ensuring their feedback, requirements and concerns are communicated to the product, implementation, engineering, and support teams. Ensure client governance is in place and working effectively, and clients' needs and expectations are being met.
What You’ll Do
As a Client Engagement Manager you will support in driving the Commercial aspects of Client Delivery, working closely with delivery teams to ensure client satisfaction. You will support in commercial negotiations and agreeing client contracts, and troubleshooting throughout implementation to solve clients' needs. We’ll also expect you to:
- Ensure that there are clearly documented and understood outputs from pre-implementation stages so that the proposed product and solution is understood before it gets passed into the implementation stage.
- Work with Product and Delivery teams to ensure client collateral to support discussions through implementation stages is well documented, including roadmap and delivery plans.
- Own client steerco meetings and general governance through implementation stage in line with the contract providing updates at senior stakeholder meetings.
- Address client concerns proactively to avoid misunderstandings or escalations. Ensure that client requests are well understood and clearly articulated back into the business.
- Responsible for completing Client Due Diligence (KYC) ahead of signing the contract and going live.
- Continuously learn from client implementations and proactively make improvements in processes.
The Skills You’ll Need
We’re looking for someone with experience in successful management and delivery of key initiatives aligned to client requirements, and closure of commercial opportunities. We’ll also need you to have:
- Experience in senior external client exposure and influence.
- Ability to work effectively in cross-functional teams.
- Good verbal and written communication skills.
- Good relationship management, selling and influencing skills.
- Strong stakeholder management experience.
Client Engagement Manager employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in client engagement and stakeholder management.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can bridge the gap between sales and implementation. Highlight your ability to manage client expectations and advocate for their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Engagement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Engagement Manager role. Highlight your experience in managing client relationships and any relevant commercial negotiations you've handled. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since this role requires strong verbal and written communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, so let your personality shine through!
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. Whether it’s resolving client concerns or improving processes, we want to know how you’ve made a difference. This will show us you're proactive and ready to take on the responsibilities of the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at NatWest Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Engagement Manager role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate how your experience fits into their needs.
✨Prepare Real-Life Examples
Think of specific instances from your past work where you've successfully managed client relationships or navigated complex negotiations. Be ready to share these stories during the interview to demonstrate your skills in action.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a brief presentation on a relevant topic to showcase your ability to convey information effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client engagement and implementation processes. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.