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- Tasks: Manage and enhance customer experiences across digital channels using SEO and AI insights.
- Company: Join a forward-thinking bank focused on innovation and customer satisfaction.
- Benefits: Invest in your development with competitive pay and growth opportunities.
- Why this job: Shape the future of banking while mastering SEO and AI technologies.
- Qualifications: Passion for customer experience, SEO expertise, and strong communication skills.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join us as an SEO & LLM Experience Manager. You’ll be managing the design and delivery of the bank of the future with accountability for the creation and delivery of the channel (digital, telephony, webchat, face to face) experiences, propositions, channels, capabilities and releases, working in a cross‑collaboration environment to ensure effortless end‑to‑end customer experience.
This role requires strong search engine optimisation (SEO) expertise to ensure our digital content is discoverable and competitive across traditional search and emerging AI‑driven discovery. Proficiency in understanding Large Language Models (LLMs) and how they interpret, surface and cite content is essential to safeguard and grow visibility and ranking. This is an opportunity for you to develop your knowledge and skills in an environment that offers a real investment in your development.
What you’ll do:
- As an SEO & LLM Experience Associate Manager, you’ll be creating and delivering channel experiences, propositions, capabilities and releases to ensure effortless customer experience.
- Working in Agile teams, you’ll identify opportunities to improve and drive the backlog.
- Day-to-day you’ll be:
- Ensuring SEO and AI‑visibility considerations are embedded into backlog prioritisation, content design, page structure and measurement.
- Creating and driving delivery of the experience backlog, effectively prioritising work to meet sprint goals.
- Identifying opportunities to digitise, improve and create new experiences across channels.
- Managing delivery of change from vision through to post‑live validation.
- Facilitating planning, timing and execution of delivery roadmaps and backlog.
The skills you’ll need:
- You’ll be passionate about customer experience and continuous improvement.
- You’ll be an expert in channels with a track record of developing impactful customer experiences.
- You’ll also have:
- Knowledge of Adobe, SEO, digital marketing, analytics and experience management.
- Experience in using design thinking methodology.
- Strong communication skills and be someone who can influence and engage.
- Experience of using Adobe and developing innovative and impactful customer experiences.
- The ability to adapt quickly and encourage others.
- Knowledge of modern search behaviours, structured data and AI‑generated search experiences to support the bank’s ongoing LLM readiness.
SEO & LLM Experience Manager in City of London employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEO & LLM Experience Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your SEO projects and LLM insights. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to SEO and customer experience. Be ready to discuss how you've improved digital content visibility and customer journeys in past roles.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your passion for customer experience and your expertise in SEO and LLMs.
We think you need these skills to ace SEO & LLM Experience Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your SEO and LLM expertise. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Passion: Let us know why you’re excited about customer experience and continuous improvement. Share examples of how you've made an impact in previous roles, especially in digital marketing or SEO.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NatWest Group
✨Know Your SEO Inside Out
Make sure you brush up on your SEO knowledge before the interview. Be ready to discuss how search engine optimisation works, and share examples of how you've successfully improved content visibility in the past. This will show that you understand the core of the role.
✨Get Familiar with LLMs
Since this position requires a solid understanding of Large Language Models, take some time to learn about how they function and their impact on content discovery. Prepare to explain how you would leverage LLMs to enhance customer experiences and improve search rankings.
✨Showcase Your Agile Experience
As you'll be working in Agile teams, be prepared to discuss your experience with Agile methodologies. Share specific examples of how you've contributed to sprint goals and managed backlogs effectively. This will demonstrate your ability to thrive in a collaborative environment.
✨Prepare Questions About Customer Experience
Think of insightful questions related to customer experience and continuous improvement. This shows your passion for the role and helps you gauge how the company values these aspects. It’s a great way to engage with the interviewers and leave a lasting impression.
