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- Tasks: Analyse data to drive business decisions and improve performance.
- Company: Dynamic company focused on change and growth.
- Benefits: Flexible work-from-home options and career development opportunities.
- Other info: Collaborate with diverse stakeholders in a fast-paced environment.
- Why this job: Make a real impact by influencing key business decisions.
- Qualifications: Experience in support roles and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Join us as a Change Planning Analyst. Take on a role with great career development potential and harness your analytical talents. We’ll look to you to utilise your specialist knowledge and provide insightful analysis and understand the impact to the business. You'll be providing analysis and recommendations for leadership teams, which will inform business decision-making and support our long term goals. You’ll work from home some of the time, but you’ll also spend two days every month working from our Manchester, Liverpool or St Helens office.
What you'll do
- Using multiple sources of information, such as customer insights, colleague feedback, market insights and relevant business operational data to provide analysis.
- Financial and headcount reporting including monthly cost report checking, monthly forecasting, budget setting, cost control initiatives, business cases, provision of local analysis intelligence and commentary.
- People planning, including capability, engagement and communications.
- Engaging and influencing stakeholders to make sure that the best outcomes are delivered for the business.
- Delivering recommendations and decisions required to improve business performance.
- Reviewing relevant MI and providing ad-hoc analysis of data.
The skills you'll need
- Experience of working in a support role.
- Excellent knowledge of the customer business, key services and how it interacts with the rest of our business.
- Experience working in a contact centre resource planning function, with the ability to accurately model future staffing requirements using supply vs demand planning to ensure optimal service levels and operational efficiency.
- A broad background of working effectively with a variety of stakeholders at different levels preferably in a resource planning environment.
- The ability to support the change process by completing impact assessments to size the resource, cost and benefit requirements.
- Proficiency in Excel along with strong analytical and problem-solving skills as well as the ability to use information to develop creative value-add solutions.
- An inquisitive mind with a keen eye for detail.
Change Planning Analyst employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Planning Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be when it comes to landing that Change Planning Analyst role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your analytical skills can directly benefit their business goals. Tailor your examples to highlight your experience in resource planning and stakeholder engagement.
✨Tip Number 3
Practice your problem-solving skills! We suggest working through case studies or scenarios related to change planning. This will help you articulate your thought process during interviews and demonstrate your ability to provide insightful analysis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Change Planning Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Change Planning Analyst role. Highlight your analytical skills and any relevant experience in resource planning or stakeholder engagement. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our long-term goals. Be sure to mention specific examples that showcase your problem-solving abilities.
Showcase Your Analytical Skills: Since this role involves a lot of analysis, make sure to highlight your proficiency in Excel and any relevant tools you've used. We love seeing how you’ve used data to drive decisions in past roles, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the Change Planning Analyst position. Let’s get started!
How to prepare for a job interview at NatWest Group
✨Know Your Numbers
As a Change Planning Analyst, you'll be dealing with financial and headcount reporting. Brush up on your Excel skills and be ready to discuss how you've used data to inform decisions in the past. Bring examples of your analytical work to showcase your proficiency.
✨Stakeholder Engagement is Key
You'll need to engage and influence various stakeholders. Prepare to talk about your experience working with different teams and how you’ve successfully communicated complex information. Think of specific instances where your recommendations led to positive outcomes.
✨Understand the Business Impact
Familiarise yourself with how customer insights and operational data impact business decisions. Be prepared to discuss how you've conducted impact assessments in previous roles and how those assessments shaped resource planning or cost control initiatives.
✨Show Your Problem-Solving Skills
With an inquisitive mind and a keen eye for detail, you’ll need to demonstrate your analytical and problem-solving abilities. Prepare to tackle hypothetical scenarios during the interview that require creative solutions, showcasing your ability to think on your feet.