At a Glance
- Tasks: Support customers via video banking and help them with financial decisions.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive pay, flexible shifts, and opportunities for career growth.
- Other info: Enjoy a dynamic work environment with a supportive team.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28 - 30 € per hour.
Join us as a Video Banker. You will proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as assisting them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that is beyond what is expected.
As a Video Banker aligned to our Belfast Contact Centres, you will be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience. Our customers will look to you to support them in their decisions as to how they bank with us. You will act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, you will ensure they are fully informed when it comes to the products and services we offer.
Day to day, you will be:
- Supporting customers via video banking from home or in the office
- Conducting Financial Health checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound calls to customers to grow and maintain the relationship
The skills you will need:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach colleagues to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest in building relationships
- Excellent planning and organisational skills
What you need to know:
- Start date: February 2026 (Exact start dates are TBC and Pre engagement vetting dependent)
- Office location: Ulster Bank, 11-16 Donegal Square East, BT1 5UB
- Full time working hours – 35 hours per week
- Shifts will be between hours 8am – 8pm Monday to Sunday including some bank holidays
- 12 months temporary contract with possibility of extension or permanency
- Weekly pay
- Hourly rate of £14.58 per hour
- Shift allowance payments are applicable for working outside core business hours (up to £18.74p/hr for some shifts)
Your working pattern:
You are joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You will need to be flexible in terms of the shifts you do and the hours you work. Typically you will work a rotating shift pattern, between the hours of 8am and 8pm, Monday to Sunday, and 3 in 8 Saturdays or Sundays which will include some bank holidays.
Your work life balance:
As soon as you are up to speed and settled in your new role, we will send you the kit you need to set yourself up for working from home. Our hybrid working schedule will be implemented which requires 6 days a month working in the Belfast office.
Your learning journey:
Your journey starts with a comprehensive training programme where you will gain a range of new skills, and the confidence to use them. You will benefit from ongoing coaching and support, that will open the door to further career opportunities too.
Video Banker in Castlereagh employer: NatWest Group
As a Video Banker at our Belfast Contact Centre, you'll be part of a dynamic team dedicated to delivering exceptional customer service through innovative digital channels. We offer a supportive work culture that prioritises employee growth, with comprehensive training and ongoing coaching to help you excel in your career. Enjoy the flexibility of hybrid working arrangements, competitive pay, and the opportunity to make a meaningful impact on our customers' financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Video Banker in Castlereagh
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family. Focus on common questions for customer service roles and get comfortable talking about your experiences and how they relate to the Video Banker position.
✨Tip Number 3
Don’t forget to showcase your personality! Be genuine and let your enthusiasm shine through during interviews. Remember, they want to see how you’ll fit into their team and culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Video Banker in Castlereagh
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, especially in a fast-paced environment.
Be Yourself:Let your personality shine through in your application! We’re looking for genuine individuals who can build rapport with customers, so don’t be afraid to show us who you are.
Tailor Your Application:Take a moment to tailor your application to the Video Banker role. Mention specific skills or experiences that relate directly to the job description, like your ability to conduct Financial Health checks.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and stands out to us!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you’re familiar with the services offered by the bank, especially those related to video banking and financial health checks. Brush up on common financial products like mortgages and savings accounts so you can confidently discuss them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you’ve built rapport with customers or resolved complex issues. This will demonstrate your ability to thrive under pressure and deliver excellent service.
✨Practice Virtual Communication
Since the role involves video banking, practice your virtual communication skills. Set up mock interviews with friends or family using video calls to get comfortable speaking clearly and engagingly through a screen.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Prepare by thinking through potential challenges you might face as a Video Banker and how you would address them, focusing on building trust and providing tailored solutions.
