At a Glance
- Tasks: Manage and develop a portfolio of commercial banking customers while driving growth opportunities.
- Company: Join a dynamic team in a leading commercial banking environment.
- Benefits: Hybrid working, professional qualifications, and a supportive culture for career growth.
- Other info: Achieve a Diploma in Lending Skills to enhance your expertise and career prospects.
- Why this job: Make a real impact by building strong relationships and delivering exceptional customer service.
- Qualifications: Experience in commercial banking and strong relationship-building skills required.
The predicted salary is between 45000 - 55000 £ per year.
Join us as a Senior Relationship Manager, Growth in Commercial Mid-Market. We’re looking for someone to manage and develop a defined portfolio of our commercial banking customers. You'll support the development and delivery of growth opportunities across the South Wales region. You’ll be managing clients effectively while also maintaining a visible and positive presence in other parts of the business and the external market.
With your commitment to succeed, we’ll help you to achieve relevant qualifications to allow you to excel in your role. Your time will be split between client meetings at their premises, collaborating with colleagues in our office, a minimum of two days a week, or as required, with the remainder working remotely.
What you'll do
- In this fast-paced role, you’ll build and maintain strong relationships with your portfolio of customers.
- Specialising in commercial banking, we’ll look to you to drive sales activity and deliver a proactive and exceptional customer service, providing products and services which meet their needs.
- Additionally, you’ll develop and maintain working relationships with key business and functional partners, to ensure a cooperative approach to relationship management and lead generation.
- You’ll also be designing and delivering a strategy to identify sources of new business and manage and grow existing relationships.
- Identifying and meeting customer needs and making sure our pricing is fair and transparent.
- Taking ownership for and regularly contributing to the delivery of business goals.
- Working together to build trust and long-term sustainable value for customers and colleagues.
The skills you'll need
- In this role, you’ll need to have specific knowledge and experience of commercial banking.
- We’ll also be looking for you to have experience of building strong relationships with customers and a good understanding of SME businesses along with a proactive approach and commercial awareness.
- We’d also like you to have sound knowledge and experience in financial analysis, credit stewardship and a detailed understanding of the banking sector.
- Strong interpersonal skills, with the ability to communicate with senior colleagues.
- The ability to build trust with customers and contribute to a collaborative and enthusiastic working environment within our team.
What else you need to know
Achieving a Diploma in Lending Skills is just one of the ways we’ll help you to thrive in your role. A Diploma in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age. With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.
Hours: 35
Job Posting Closing Date: 17/06/2026
Ways of Working: Hybrid
Senior Relationship Manager, Growth, Commercial Mid-Market in Cardiff employer: NatWest Group
As a Senior Relationship Manager in the vibrant South Wales region, you'll thrive in a supportive and dynamic work culture that prioritises employee growth and development. With a commitment to professional qualifications like the Diploma in Lending Skills, we empower you to excel while fostering strong relationships with our commercial banking customers. Enjoy the flexibility of hybrid working, allowing you to balance client meetings and collaboration with colleagues, all within an environment that values trust and long-term success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Relationship Manager, Growth, Commercial Mid-Market in Cardiff
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the commercial banking sector. You never know who might have a lead on your dream job or can introduce you to key decision-makers.
✨Tip Number 2
Leverage social media, especially LinkedIn. Share your insights on commercial banking trends and engage with posts from companies you're interested in. This will help you get noticed and show off your expertise.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your responses to highlight how your experience aligns with their goals, especially in managing client relationships and driving growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Relationship Manager, Growth, Commercial Mid-Market in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Relationship Manager. Highlight your experience in commercial banking and relationship management, and don’t forget to showcase any relevant qualifications or achievements that align with what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills can help us grow our commercial banking portfolio. Be genuine and let your personality come through!
Showcase Your Interpersonal Skills:In your application, emphasise your ability to build strong relationships. We want to see examples of how you've successfully managed client relationships in the past, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at NatWest Group
✨Know Your Portfolio
Before the interview, take some time to research and understand the types of commercial banking customers you’ll be managing. Familiarise yourself with their needs and challenges, especially in the South Wales region. This will help you demonstrate your proactive approach and show that you’re ready to hit the ground running.
✨Showcase Your Relationship Skills
Be prepared to discuss specific examples of how you've built and maintained strong relationships with clients in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your interpersonal skills and ability to communicate effectively with senior colleagues.
✨Demonstrate Commercial Awareness
Brush up on current trends in the banking sector and the SME market. Be ready to discuss how these trends could impact your potential clients and how you can leverage them to identify new business opportunities. This shows that you’re not just reactive but also strategic in your thinking.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company’s growth strategy, team dynamics, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
