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- Tasks: Assist customers with banking needs and provide outstanding service.
- Company: Major UK banking institution with a focus on customer care.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Why this job: Enhance your skills in a dynamic environment while helping customers.
- Qualifications: Motivated individuals with a passion for customer service.
- Other info: Comprehensive training provided for all new team members.
The predicted salary is between 20808 - 31212 £ per year.
A major UK banking institution is looking for a customer support representative in Cardiff. This part-time role (21 hours/week) focuses on assisting customers with banking needs, providing outstanding service, and ensuring a positive experience.
Comprehensive training will be provided, along with a competitive salary starting at £26,010 pro rata. Benefits include flexible rewards, generous holiday entitlement, and contributions to retirement.
Candidates motivated to enhance their skills in a dynamic environment are encouraged to apply.
Part-Time Personal Banker: Customer Care & Growth in Cardiff employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Personal Banker: Customer Care & Growth in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the bank on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle tricky situations with grace and professionalism.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking sharp can boost our confidence and make a great first impression.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Part-Time Personal Banker: Customer Care & Growth in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and banking. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer care and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Personal Banker, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. We’re looking for candidates who can connect with customers effortlessly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need there!
How to prepare for a job interview at NatWest Group
✨Know Your Banking Basics
Before heading into the interview, brush up on your knowledge of basic banking terms and services. Understanding common customer queries and how to address them will show that you're prepared and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to ensuring a positive experience.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer’s questions. Responding thoughtfully and asking for clarification if needed will highlight your communication skills and ability to engage with customers effectively.
