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- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a commitment to customer service and development.
- Benefits: Competitive salary, generous holiday entitlement, and flexible rewards programme.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
- Other info: Comprehensive training and ongoing support for your professional growth.
The predicted salary is between 1300 - 1500 £ per month.
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This is a part-time position, 21 hours per week for a period of six months.
What you’ll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
- You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
- You’ll also benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (6 months) in Cardiff employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker (6 months) in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experiences that align with the role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Personal Banker (6 months) in Cardiff
Some tips for your application 🫡
Show Your Customer Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to help customers in the past, so share those stories!
Be Clear and Concise: When writing your application, keep it straightforward. Use simple language to explain your skills and experiences, just like you would when talking to a customer. We appreciate clarity!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. Show us how your skills align with what we’re looking for in a Personal Banker.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options. This shows you’re proactive and customer-focused.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to explain complex information simply. Think about times when you’ve successfully helped someone understand a product or service, and be ready to share those stories.
✨Demonstrate Your Attention to Detail
In banking, accuracy is crucial. Prepare to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to double-check your work, as this will show your commitment to providing a seamless customer experience.
✨Emphasise Your Team Spirit
This role requires collaboration with other teams, so be prepared to talk about your experiences working in a team. Share examples of how you’ve contributed to team goals or supported colleagues, which will demonstrate your interpersonal skills and commitment to a positive work environment.
