At a Glance
- Tasks: Provide top-notch customer service to business banking clients and resolve their queries.
- Company: Join a leading bank known for its supportive and inclusive culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with plenty of learning opportunities.
- Why this job: Be the voice of our business clients and make a difference every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Business Banking Customer Service Representative
We’ll look to you to deliver excellent service to our business customers, keeping their needs and financial goals in mind at all times
You’ll work in a vibrant and supportive team in one of our telephony centres where you\'ll have direct interaction with our customers
We’re looking for a detail-orientated individual to complete processes and procedures, taking ownership and resolving challenges whilst helping inform customers on the range of banking options available to them
This role does not meet Skilled Worker sponsorship requirements
Working here
We’re here to help our customers, so our teams work various shift patterns. Work life balance is really important within our team culture, and you’ll be given the flexibility to work from home with a minimum of 1 day in the office per week to give you the opportunity to collaborate with your wider team.
You’ll be given a minimum of 2 weeks’ notice of shift patterns, so you’ll know when you’re working well in advance
You’ll work on a rotational basis, mainly Monday to Friday between the hours of 08:00 – 19:00 (35 hrs per week full-time)
You’ll only be required to work1 weekend dayin every 5weekends
You will be required to attend training at our office for the first 4 weeks of your employment.
How we’ll reward you
You’ll join on a competitive salary starting from £26,010and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
Holiday: You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays
Development journey
You\'ll enjoy a 10 week structured training programme with on-going coaching and support to enhance your development and grow your career
What you\'ll do
In this role you’ll be applying your customer service expertise when dealing with business customer transactions and queries. As a Customer Service Representative for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have.
You’ll also be:
Building great customer relationships, gaining their trust by having a genuine interest in their individual needs
Gathering information to understand customers’ requirements and offer suitable solutions
Maintaining a detailed knowledge of the financial services product range
Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams
The skills you\'ll need
To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.
We’re also looking for you to demonstrate:
The determination to go the extra mile for our customers every day to provide that individual service
Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently
Great listening skills and the ability to remain calm under pressure while confidently managing calls
Good numerical and organisational skills
Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers
Business Banking Customer Service Representative in Birmingham employer: NatWest Group
As a Business Banking Customer Service Representative, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company offers competitive benefits, a collaborative culture, and unique opportunities to engage with a diverse clientele in the heart of the city, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Banking Customer Service Representative in Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like NatWest Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to NatWest Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on NatWest Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at NatWest Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with NatWest Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at NatWest Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former NatWest Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
