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- Tasks: Transform customer experiences through innovative service design and collaboration.
- Company: Dynamic bank focused on user-centred services and inclusive design.
- Benefits: Flexible working hours, hybrid options, and opportunities for personal growth.
- Why this job: Make a real impact by creating meaningful, human-centred solutions.
- Qualifications: Experience in service design, Agile environments, and strong communication skills.
- Other info: Join a supportive team dedicated to continuous learning and improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
You’ll be at the heart of transforming how we understand and solve customer problems, using service design to create meaningful, human‑centred change across our products and services.
Managing and delivering service design for small to medium scale projects, so outputs align with project objectives and business goals, while contributing to larger project and programme plans. Collaborating with multidisciplinary teams, you’ll effectively communicate decisions to colleagues and project stakeholders, so standards are continuously met and refined.
What you’ll do
- Execute clearly defined service design tasks to secure delivery within scope, timescales, and established guidelines.
- Balance user needs, business goals and technical constraints.
- Ensure project-level service design stays informed by insights and produces user‑centred and inclusive outputs.
- Clarify and agree project objectives with colleagues from other disciplines to deliver high‑quality service outcomes.
- Adhere to guidelines and regulations, contributing to the improvement of standards for accessibility and inclusion.
- Balance systems thinking and innovation with organisational and delivery constraints to create practical and future‑focused solutions.
You’ll be:
- Making sure service designs provide a clear, complete and aligned understanding of the end‑to‑end user experience across all channels, and how that experience is delivered.
- Communicating service design decisions and rationale across project teams and wider stakeholders.
- Acting as a key point of contact for project stakeholders to manage expectations, deepen understanding and influence decision‑making.
- Sharing progress transparently while managing risks, resolving conflicts and addressing alignment issues within your defined authority, escalating when needed.
- Sharing best practices, supporting colleagues through constructive feedback, and actively participating in learning and development to strengthen service design skills and domain expertise.
The skills you'll need
Our bank is focused on delivering seamless and accessible services. You’ll contribute to this mission by bringing a strong understanding of user‑centred design. You’ll need a solid grasp of service design and how it integrates with other design disciplines. Working knowledge of accessible and inclusive design principles is also crucial to this role. You’ll bring a portfolio demonstrating effective service design across multiple touchpoints and channels that delivers high‑quality outcomes. We need to know you can translate user and business needs into robust, research‑based service design artefacts that drive meaningful improvements.
Additional skills
- Experience delivering service design projects at pace within Agile delivery environments.
- Strong skills in design thinking, data analysis, journey mapping and facilitation.
- Experience collaborating within multidisciplinary teams, including researchers, designers, developers and product managers.
- Clear, confident communication skills with the ability to present work and rationale in a way that informs, engages and influences stakeholders.
Service Designer in Bristol employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and showcases your user-centred approach – this is your chance to shine!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your understanding of user needs and business goals during the conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Service Designer in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in user-centred design and service design projects, showing how you can meet our needs and contribute to our mission.
Showcase Your Portfolio: Include a link to your portfolio that demonstrates your service design work across various touchpoints. We want to see how you've tackled real-world problems and delivered high-quality outcomes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your skills and experiences, making it easy for us to see why you're a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. This way, you’ll ensure it reaches the right people and you’ll be part of our streamlined process, making it easier for us to review your application.
How to prepare for a job interview at NatWest Group
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and can discuss how they apply to user-centred design. Be ready to share examples from your portfolio that showcase your ability to balance user needs with business goals.
✨Showcase Your Collaboration Skills
Since this role involves working with multidisciplinary teams, prepare to talk about your experiences collaborating with others. Highlight specific projects where you effectively communicated decisions and managed stakeholder expectations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific service design challenges. Think through potential scenarios in advance, focusing on how you would ensure accessibility and inclusion while meeting project objectives.
✨Demonstrate Your Problem-Solving Approach
Be ready to discuss your approach to balancing technical constraints with innovative solutions. Share examples of how you've used data analysis and journey mapping to inform your design decisions and improve user experiences.