At a Glance
- Tasks: Manage facilities services, ensuring safety and compliance across branches in South West & South Wales.
- Company: Join a leading retail brand focused on creating safe and welcoming environments.
- Benefits: Hybrid working, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with travel to various branches and excellent career growth potential.
- Why this job: Make a real impact by enhancing branch environments and customer experiences.
- Qualifications: Experience in facilities management and strong stakeholder communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Join us as a Senior Facilities Manager (Branches), South West & South Wales. Play a key role by being responsible and accountable for the delivery and management of all facilities-related services, ensuring compliance with approved procedures and agreed service levels supporting retail strategic initiatives.
Drive efficiency and sustainability by monitoring service costs, supporting energy-saving initiatives, and identifying opportunities to reduce expenditure while maintaining operational effectiveness. Help create a space where people are proud to work and visit by ensuring a high-quality, safe, and well-maintained environment for both colleagues and customers.
You’ll be expected to travel to branches within your assigned property portfolio at least twice per week and be required to visit each branch quarterly, or four times a year.
As a Senior Facilities Manager (Branches), you’ll act as the primary point of contact for all branch-based, property-related activities across a defined geographical portfolio. You’ll ensure operational readiness, safety, and minimal disruption to colleagues and customers by overseeing both planned and reactive maintenance activities, coordinating helpdesk requests, and managing supply partners to deliver well-maintained, safe, efficient, and compliant workplaces.
You’ll also support the management of the brand’s image and reputation on the high street. In doing so, you’ll play a key role in building and maintaining strong working relationships with business stakeholders, internal teams, and external partners and suppliers, fostering collaboration across organisational boundaries and enabling positive outcomes for both customers and the business at branch and local or regional director level.
We’ll also look to you to analyse customer, colleague, and business data and feedback, reviewing performance indicators to understand trends and operational pressures. Moreover, you’ll ensure full compliance with operating standards and quality processes, while being accountable for supplier and contractor relationships to drive consistent high performance, value for money, and efficient service delivery.
In addition, you'll be:
- Proactively identifying improvement opportunities and taking timely action to enhance the overall service experience and branch environment.
- Serving as the branch’s facilities subject matter expert, providing advice, guidance, and constructive challenge to stakeholders.
- Ensuring portfolio compliance with all internal policies, regulatory obligations, and risk controls, acting as a trusted internal consultant on all facilities-related matters.
- Working closely with the Health & Safety team to ensure both staff and customers are kept safe on bank premises.
The skills you'll need:
We’re looking for someone preferably with experience as a Facilities Manager in a retail and corporate environment, with a proven track record of managing a broad range of stakeholders and suppliers. To succeed in this role, you’ll also need to have the ability to manage stakeholders effectively, supported by excellent communication and customer service skills, alongside strong and sound knowledge of risk and compliance management practices.
In addition, you’ll need:
- Experience preferably in delivering a multitude of property and facilities-related activities at a high pace.
- Experience delivering successful customer experience and service performance improvement initiatives.
- To preferably hold a professional qualification such as the Institute of Workplace & Facilities Management (IWFM) at a minimum standard of Level 4.
- To hold an Institution of Occupational Safety and Health (IOSH) certification – if you don’t, this can be provided.
- A desire to study the National Examination Board in Occupational Safety and Health (NEBOSH), or an equivalent qualification.
Hours: 35
Job Posting Closing Date: 08/06/2026
Ways of Working: Hybrid
Senior Facilities Manager (Branches), South West & South Wales in Bristol employer: NatWest Group
As a Senior Facilities Manager in the South West & South Wales region, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our company fosters a collaborative culture where your contributions are valued, and you will have access to ongoing training and development opportunities, ensuring you stay at the forefront of industry standards. With a commitment to sustainability and operational excellence, you will play a pivotal role in creating safe, efficient, and welcoming spaces for both colleagues and customers, making this an exceptional place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Facilities Manager (Branches), South West & South Wales in Bristol
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even reach out to current employees at companies you're interested in. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've improved facilities management in previous roles. We want to see your problem-solving skills in action!
✨Tailor Your Approach
Every company is different, so make sure you understand their values and culture. When you apply through our website, highlight how your experience aligns with their goals, especially around sustainability and efficiency.
✨Follow Up
After an interview or networking event, drop a quick thank-you note. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to reiterate your interest in the role and the company!
We think you need these skills to ace Senior Facilities Manager (Branches), South West & South Wales in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Facilities Manager role. Highlight your experience in managing facilities, stakeholder relationships, and any relevant qualifications like IWFM or IOSH.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven efficiency and sustainability in previous positions, and don’t forget to mention your passion for creating safe and welcoming environments.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and consider including examples of successful collaborations from your past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at NatWest Group
✨Know Your Facilities Management Stuff
Make sure you brush up on your knowledge of facilities management, especially in a retail context. Be ready to discuss your experience with managing suppliers, compliance, and how you've improved service delivery in previous roles.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your ability to manage relationships with various stakeholders. Think about times when you’ve successfully collaborated with internal teams or external partners to achieve positive outcomes.
✨Demonstrate Your Problem-Solving Abilities
Be ready to talk about specific challenges you've faced in facilities management and how you tackled them. This could include anything from handling maintenance issues to implementing cost-saving initiatives.
✨Understand the Company’s Values
Research the company’s mission and values, especially around sustainability and customer experience. Be prepared to explain how your personal values align with theirs and how you can contribute to creating a safe and welcoming environment.
