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- Tasks: Lead a team to provide tailored support for business banking customers.
- Company: Join a forward-thinking bank focused on customer relationships and growth.
- Benefits: Professional development, including a Certificate in Lending Skills, and a supportive work culture.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact by helping businesses thrive and developing your leadership skills.
- Qualifications: Strong commercial acumen and experience in coaching and developing teams.
The predicted salary is between 55000 - 65000 £ per year.
Join us as a Relationship Management Lead in Business Banking. You’ll be leading a team of relationship managers, across the south-west, providing differentiated support to customers tailored to their business and financial needs. You’ll be designing and delivering a consistent operating model and anticipating market needs, developing our response and making sure that process effectiveness and training are in place. It’s a chance for you to develop your leadership profile and make a real difference to our customers and the future of our business.
What you'll do
- Deliver a high quality customer experience and customer outcomes by role modelling collaboration, while helping to drive the business to build strong relationships with current and prospective clients.
- Provide effective leadership to your team to deliver challenging financial targets and service standards, developing and coaching individuals to maximise their capabilities and help them succeed in their roles.
- Create a platform for your team to become trusted advisers to our customers, delivering products and services to meet their needs through an omni-channel approach.
- Lead the delivery of the Business Banking strategy in the local market, building relationships with enterprise and business support organisations.
- Oversee the provision of effective data capture, analytics, insight and reporting to support the delivery of business plans and strategy.
- Design and deliver an effective operating rhythm within the business, engaging with business partners to establish and embed individual roles and responsibilities.
- Help create a continuous improvement culture and drive initiatives to improve process, performance and efficiency.
- Act as business ambassador and build market presence through an omni-channel approach, driving awareness of the breadth of the Business Banking proposition.
The skills you'll need
- Entrepreneurial ability to build and grow a business, and a passion for coaching and developing people to succeed and achieve their targets.
- Strong commercial acumen and detailed knowledge and understanding of the SME business market, including financial, economic and market awareness.
- The ability to motivate others to ensure a positive culture of supporting an enterprise at all levels.
- Experience of credit stewardship, Know Your Customer, Know Your Business, and regulatory and control processes.
- The ability to coach others on complex profit and loss data, balance sheet information, and management accounts.
- Strong communication, interpersonal and presentation skills.
- Knowledge and experience of the Lending Standards Board principles.
What else you need to know
Achieving a Certificate in Lending Skills is just one of the ways we’ll help you to thrive in your role. A Certificate in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age. With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.
Relationship Management Lead, Business Banking in Bristol employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Management Lead, Business Banking in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share examples of how you've successfully led teams or projects. Highlight your ability to motivate others and drive results – it’s what they’re looking for!
✨Tip Number 3
Be prepared for interviews by researching the company and its culture. Understand their business banking strategy and think about how you can contribute. Tailor your responses to show you’re not just a fit for the role, but for the team too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s make this happen together!
We think you need these skills to ace Relationship Management Lead, Business Banking in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Relationship Management Lead role. Highlight your leadership experience and any relevant achievements in business banking to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about coaching and developing others, and how you can contribute to our team’s success in delivering exceptional customer experiences.
Showcase Your Commercial Acumen: We’re looking for someone with strong commercial awareness. In your application, share examples of how you've navigated the SME business market and any insights you've gained that could benefit our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead in Business Banking.
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you have a solid understanding of the SME business market and the specific financial needs of your potential clients. Brush up on current trends and challenges in Business Banking, as well as the products and services offered. This will help you demonstrate your commercial acumen during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and coaching individuals. Think about how you've motivated others to achieve targets and fostered a positive culture. Be ready to discuss your approach to developing talent and driving performance within a team.
✨Be Data Savvy
Since the role involves overseeing data capture and analytics, be prepared to discuss your experience with profit and loss data, balance sheets, and management accounts. Show that you can interpret complex financial information and use it to make informed decisions.
✨Practice Your Communication
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a short presentation on a relevant topic to showcase your presentation skills and ability to engage an audience.