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- Tasks: Support customers with investment products and manage calls in a dynamic environment.
- Company: Join Natwest Group, a leader in banking with a focus on customer care.
- Benefits: Competitive salary, flexible working, generous holiday, and healthcare benefits.
- Why this job: Gain valuable skills and qualifications while making a real impact in customer service.
- Qualifications: Customer service experience preferred; enthusiasm for learning is key.
- Other info: Flexible working hours and excellent career growth opportunities await you.
The predicted salary is between 25020 - 35028 £ per year.
Join us as a Premier Banking Officer. This is a chance to join our Premier 24 Digital Invest team, making the most of your customer care skills while looking after our customers with their investment products. The skills you learn and the qualifications you gain in this role could lay the foundations for the rest of your career. We’ll give you top class training, and you’ll work towards gaining a highly regarded CF1 qualification within your first ten months in role.
What you'll do:
- As a Private Banking Officer, you will be at the forefront of our customer interactions, managing a wide variety of customer calls in a fast-paced and dynamic environment.
- You will provide expert telephone support to new and existing customers, assisting with complex and sometimes challenging investment-related queries.
- Your ability to think on your feet and adapt to an ever-changing environment will be key to delivering excellent service.
- Your responsibilities will include supporting customers on the telephone across a range of investment products.
- This role provides excellent exposure to banking services and offers great opportunities for learning and professional growth.
The skills you'll need:
- This role could be ideal if you have experience in customer service.
- While prior banking experience is advantageous, it is not essential.
- We’re looking for individuals who demonstrate:
- A strong customer-first focus and commitment.
- Enthusiasm for learning and developing expertise in investment products.
- Excellent communication skills, with the ability to engage effectively and confidently over the phone, adapting to a variety of customer and stakeholder needs in challenging situations.
- An ability to remain calm and effective under pressure in a fast-paced, evolving environment.
- Strong planning, organisational abilities, and computer literacy skills.
- A self-motivated, proactive approach and the capacity to work independently and well within a team.
How we'll reward you:
You’ll join us on a competitive salary starting of £25,020, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know:
Your working hours will be between Monday to Friday, between 8am and 6pm. We offer a flexible working, combining time in our Bristol office with remote working from home. We provide all the technology and equipment you will need so that you are able to work safely and effectively from home.
Premier Banking Officer in Bristol employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premier Banking Officer in Bristol
✨Tip Number 1
Get to know the company! Research Natwest Group and their Premier Banking services. Understanding their values and what they offer will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone support, try role-playing with a friend or family member. This will help you get comfortable with handling customer queries and adapting your communication style on the spot.
✨Tip Number 3
Show off your customer service experience! Even if you haven't worked in banking before, highlight any roles where you've provided excellent customer care. Use specific examples to demonstrate your ability to stay calm under pressure and solve problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Premier Banking Officer in Bristol
Some tips for your application 🫡
Show Off Your Customer Care Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in challenging situations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. This shows us you’re genuinely interested in the role.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Premier Banking Officer role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right place quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at NatWest Group
✨Know Your Investment Products
Before the interview, brush up on the investment products you'll be dealing with. Familiarise yourself with common terms and concepts so you can confidently discuss them. This will show your enthusiasm for learning and help you engage effectively with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about challenging situations you've faced and how you resolved them. This will demonstrate your strong customer-first focus and ability to remain calm under pressure.
✨Practice Effective Communication
Since this role involves a lot of telephone support, practice articulating your thoughts clearly and confidently. You might even want to do mock interviews with a friend or family member to get comfortable with speaking about complex topics in a straightforward way.
✨Demonstrate Adaptability
Be ready to discuss how you've adapted to changing environments in previous roles. The interviewer will be looking for your ability to think on your feet, so share specific examples that highlight your flexibility and problem-solving skills in fast-paced situations.
