At a Glance
- Tasks: Support customers and colleagues, improve processes, and enhance service efficiency.
- Company: Join a dynamic team at a leading financial institution.
- Benefits: Hybrid work model, valuable training, and career advancement opportunities.
- Other info: 6-month role with potential for growth and learning in customer service operations.
- Why this job: Make a positive impact while developing your skills in a fast-paced environment.
- Qualifications: Strong organisational skills, attention to detail, and experience with performance data.
The predicted salary is between 25000 - 30000 £ per year.
Join us as a Customer Service & Operations Officer. This is an opportunity to make a positive impact on our customers and colleagues, as you deliver successful customer and business outcomes. You’ll be actively participating in initiatives to improve customer service, processes and procedures. You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role.
This is a hybrid role with an expectation for you to go into the Bristol office a minimum of 2 days per week to connect with your team, with an additional requirement to complete 2 weeks of on-site training at the start of your employment. This role is being offered for six months and ends on the 31st December 2026. This job does not meet Skilled Worker visa sponsorship requirements.
What you'll do:
- Providing crucial support to customers and colleagues in our contact centres.
- Responding to and investigating queries, providing support on business processes, policies and procedures.
- Developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
- Managing the full process of moving ISA and GIA cash between NatWest Group brands and external providers, ensuring transfers are accurate, timely, and compliant.
- Managing digital and non‑digital requests, updating client records in Avaloq, coordinating payments and communicating with counterparties.
- Identifying barriers to performance and coordinating improvements to enhance our efficiency.
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge.
- Keeping accurate records of day-to-day operations, logging incidents and identifying trends.
- Reviewing manual or ineffective processes which could be automated or enhanced.
- Maintaining a focus on improving our customer service and experiences.
The skills you'll need:
- Excellent planning and organisational skills, along with good attention to detail.
- Ability to perform well under pressure and manage multiple tasks while maintaining high levels of accuracy.
- Experience of analysing and using performance data.
- Ability to convey information in a simple and understandable way.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including PowerPoint, Excel and Word.
Hours: 35
Job Posting Closing Date: 06/06/2026
Ways of Working: Hybrid
Customer Service & Operations Officer (6 months) in Bristol employer: NatWest Group
At our company, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is empowered to make a meaningful impact. As a Customer Service & Operations Officer in Bristol, you'll benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional growth through hands-on training and collaboration with experienced colleagues. Join us to enhance your skills in a supportive culture that values innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Officer (6 months) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or improve processes. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve customer service or operational efficiency in the past. We love candidates who can back up their claims with real examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service & Operations Officer (6 months) in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service & Operations Officer role. Highlight your relevant experience and skills that match the job description, especially your analytical skills and customer service experience.
Showcase Your Skills:Don’t forget to mention your planning and organisational skills! We want to see how you manage multiple tasks under pressure while keeping everything accurate. Use specific examples to demonstrate these abilities.
Be Clear and Concise:When writing your application, keep it straightforward. Use simple language to convey your points clearly. Remember, we appreciate clarity and want to understand your qualifications without any confusion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service and operations. Be ready to discuss how you’ve handled customer queries in the past and what strategies you used to improve service. This will show your understanding of the role and your commitment to enhancing customer experiences.
✨Show Off Your Analytical Skills
Since this role involves analysing performance data, prepare examples of how you've used data to drive improvements in previous roles. Think about specific metrics you’ve worked with and how they influenced your decisions. This will demonstrate your analytical mindset and problem-solving abilities.
✨Familiarise Yourself with Contact Centre Operations
Get a good grasp of how contact centres operate, including key performance metrics. Being able to speak knowledgeably about these aspects will impress your interviewers and show that you’re serious about contributing to their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing multiple tasks under pressure or improving an inefficient process. Practise your responses to these scenarios, focusing on your thought process and the outcomes of your actions. This will help you articulate your experience effectively during the interview.
