At a Glance
- Tasks: Support customers and colleagues, improve processes, and enhance service efficiency.
- Company: Join a dynamic team at a leading financial institution.
- Benefits: Hybrid work model, competitive salary, and opportunities for career advancement.
- Other info: Collaborative culture with a focus on customer service excellence.
- Why this job: Make a positive impact while developing your skills in a fast-paced environment.
- Qualifications: Strong organisational skills, attention to detail, and experience with performance data.
The predicted salary is between 30000 - 40000 € per year.
Join us as a Customer Service & Operations Officer. This is an opportunity to make a positive impact on our customers and colleagues, as you deliver successful customer and business outcomes. You’ll be actively participating in initiatives to improve customer service, processes and procedures. You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role.
This is a hybrid role with an expectation for you to go into the Bristol office a minimum of 2 days per week to connect with your team, with an additional requirement to complete 2 weeks of on-site training at the start of your employment. This job does not meet Skilled Worker visa sponsorship requirements.
What you'll do:
- Providing crucial support to customers and colleagues in our contact centres.
- Responding to and investigating queries, providing support on business processes, policies and procedures.
- Developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
- Managing the full process of moving ISA and GIA cash between NatWest Group brands and external providers, ensuring transfers are accurate, timely, and compliant.
- Managing digital and non-digital requests, updating client records in Avaloq, coordinating payments and communicating with counterparties.
- Identifying barriers to performance and coordinating improvements to enhance our efficiency.
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge.
- Keeping accurate records of day-to-day operations, logging incidents and identifying trends.
- Reviewing manual or ineffective processes which could be automated or enhanced.
- Maintaining a focus on improving our customer service and experiences.
The skills you'll need:
- Excellent planning and organisational skills, along with good attention to detail.
- Ability to perform well under pressure and manage multiple tasks while maintaining high levels of accuracy.
- Experience of analysing and using performance data.
- Ability to convey information in a simple and understandable way.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including PowerPoint, Excel and Word.
Hours: 35
Job Posting Closing Date: 18/05/2026
Ways of Working: Hybrid
Customer Service & Operations Officer in Bristol employer: NatWest Group
At our company, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Customer Service & Operations Officer in Bristol, you will benefit from a hybrid working model that promotes work-life balance, alongside comprehensive training and development opportunities to enhance your career. Join us to be part of a team that values innovation and collaboration, ensuring that you can make a meaningful impact while enjoying the unique advantages of working in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Service & Operations Officer role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. Think about how you can showcase your analytical skills and experience with performance data in a way that aligns with what they're looking for.
✨Tip Number 3
Show your enthusiasm for the role! During interviews, express your passion for improving customer service and operational efficiency. Let them know you're excited about the opportunity to make a positive impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service & Operations Officer in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service & Operations Officer role. Highlight your relevant experience and skills that match the job description, especially your analytical skills and customer service experience.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences to show how you’ve successfully managed multiple tasks, improved processes, or enhanced customer service. This will help us see how you can make a positive impact.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This reflects the ability to convey information simply, which is key for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at NatWest Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & Operations Officer role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Analytical Skills
Since this role requires strong analytical skills, prepare examples from your past experiences where you've successfully used data to improve processes or customer service. Be ready to discuss specific metrics or outcomes that demonstrate your impact.
✨Practice Your Communication Style
As you'll need to convey information clearly, practice explaining complex ideas in simple terms. You might want to do a mock interview with a friend or family member to refine your communication style and ensure you come across as approachable and knowledgeable.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
