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For Companies At a Glance
- Tasks: Support customers and colleagues, improve processes, and enhance service efficiency.
- Company: Join a dynamic team at a leading financial institution.
- Benefits: Hybrid work model, career advancement opportunities, and a supportive environment.
- Why this job: Make a real impact on customer experiences while developing your analytical skills.
- Qualifications: Strong organisational skills, attention to detail, and experience with performance data.
- Other info: Fast-paced role with opportunities for growth and learning.
The predicted salary is between 28800 - 48000 £ per year.
Join us as a Customer Service & Operations Analyst. This is an opportunity to make a positive impact on our customers and colleagues, as you deliver successful customer and business outcomes. You’ll be actively participating in initiatives to improve customer service, processes and procedures. You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role. This is a hybrid role with an expectation for you to go into the Bristol office a minimum of 2 days per week to connect with your team. This job does not meet Skilled Worker visa sponsorship requirements.
What you'll do
- In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres.
- You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
- Working in the Cash Transfers team you’ll manage the full process of moving ISA and GIA cash between NatWest Group brands and external providers, ensuring transfers are accurate, timely, and compliant.
- You’ll manage digital and non‑digital requests, update client records in Avaloq, coordinate payments and communicate with counterparties.
- You’ll also be identifying barriers to performance and coordinating improvements to enhance our efficiency.
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge.
- Keeping accurate records of day to day operations, logging incidents and identifying trends.
- Reviewing manual or ineffective processes which could be automated or enhanced.
- Maintaining a focus on improving our customer service and experiences.
The skills you'll need
- To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail.
- You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
- You’ll also need experience of analysing and using performance data.
- The ability to convey information in a simple and understandable way.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including PowerPoint, Excel and Word.
Customer Service & Operations Analyst in Bristol employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. Think about how you can showcase your analytical skills and attention to detail. We want to see you shine!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples where you identified barriers to performance and how you improved processes. This is your chance to impress us with your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service & Operations Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service & Operations Analyst. Highlight any relevant experience you have in customer service, operations, or data analysis. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Be sure to mention specific initiatives or values of StudySmarter that resonate with you.
Showcase Your Analytical Skills: Since this role involves analysing performance data, don’t forget to include examples of how you’ve used data to drive improvements in previous roles. We love seeing how you’ve made a positive impact through your analytical abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service and operations. Be ready to discuss how you’ve handled customer queries in the past and what processes you’ve improved. This shows you understand the role and can make a positive impact.
✨Show Off Your Analytical Skills
Prepare examples of how you've used data to drive decisions or improve processes. Whether it’s through performance metrics or identifying trends, demonstrating your analytical prowess will set you apart from other candidates.
✨Familiarise Yourself with Contact Centre Operations
Understand the ins and outs of contact centre operations. Research common challenges and think about how you would address them. This knowledge will help you answer questions confidently and show that you’re proactive.
✨Practice Your Communication Skills
Since conveying information clearly is key, practice explaining complex ideas simply. You might even want to do a mock interview with a friend to refine your ability to communicate effectively under pressure.
