At a Glance
- Tasks: Manage facilities services, ensuring safety and compliance across branches.
- Company: Join a leading retail brand focused on quality and sustainability.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel to various branches and excellent career advancement potential.
- Why this job: Make a real impact by creating safe, efficient spaces for colleagues and customers.
- Qualifications: Experience in facilities management and strong stakeholder communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Join as a Senior Facilities Manager (Branches), Midlands & South. Play a key role by being responsible and accountable for the delivery and management of all facilities-related services, ensuring compliance with approved procedures and agreed service levels supporting retail strategic initiatives.
Drive efficiency and sustainability by monitoring service costs, supporting energy-saving initiatives, and identifying opportunities to reduce expenditure while maintaining operational effectiveness. Help create a space where people are proud to work and visit by ensuring a high-quality, safe, and well-maintained environment for both colleagues and customers.
You’ll be expected to travel to branches within your assigned property portfolio at least twice per week and be required to visit each branch quarterly, or four times a year.
As a Senior Facilities Manager (Branches), you’ll act as the primary point of contact for all branch-based, property-related activities across a defined geographical portfolio. You’ll ensure operational readiness, safety, and minimal disruption to colleagues and customers by overseeing both planned and reactive maintenance activities, coordinating helpdesk requests, and managing supply partners to deliver well-maintained, safe, efficient, and compliant workplaces.
You’ll also support the management of the brand’s image and reputation on the high street. In doing so, you’ll play a key role in building and maintaining strong working relationships with business stakeholders, internal teams, and external partners and suppliers, fostering collaboration across organisational boundaries and enabling positive outcomes for both customers and the business at branch and local or regional director level.
We’ll also look to you to analyse customer, colleague, and business data and feedback, reviewing performance indicators to understand trends and operational pressures. Moreover, you’ll ensure full compliance with operating standards and quality processes, while being accountable for supplier and contractor relationships to drive consistent high performance, value for money, and efficient service delivery.
In addition, you'll be:
- Proactively identifying improvement opportunities and taking timely action to enhance the overall service experience and branch environment.
- Serving as the branch’s facilities subject matter expert, providing advice, guidance, and constructive challenge to stakeholders.
- Ensuring portfolio compliance with all internal policies, regulatory obligations, and risk controls, acting as a trusted internal consultant on all facilities-related matters.
- Working closely with the Health & Safety team to ensure both staff and customers are kept safe on bank premises.
The skills you'll need:
We’re looking for someone preferably with experience as a Facilities Manager in a retail and corporate environment, with a proven track record of managing a broad range of stakeholders and suppliers. To succeed in this role, you’ll also need to have the ability to manage stakeholders effectively, supported by excellent communication and customer service skills, alongside strong and sound knowledge of risk and compliance management practices.
In addition, you’ll need:
- Experience preferably in delivering a multitude of property and facilities-related activities at a high pace.
- Experience delivering successful customer experience and service performance improvement initiatives.
- To preferably hold a professional qualification such as the Institute of Workplace & Facilities Management (IWFM) at a minimum standard of Level 4.
- To hold an Institution of Occupational Safety and Health (IOSH) certification – if you don’t, this can be provided.
- A desire to study the National Examination Board in Occupational Safety and Health (NEBOSH), or an equivalent qualification.
Hours: 35
Job Posting Closing Date: 08/06/2026
Ways of Working: Hybrid
Senior Facilities Manager (Branches), Midlands & South in Birmingham employer: NatWest Group
As a Senior Facilities Manager in the Midlands & South, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our company fosters a collaborative culture where your contributions directly impact the quality of our branches, ensuring a safe and welcoming space for both colleagues and customers. With a commitment to sustainability and efficiency, we offer unique opportunities for career advancement and continuous learning, making us an exceptional employer in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Facilities Manager (Branches), Midlands & South in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field, especially those who work in retail. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of creating safe and efficient workplaces.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience. Plus, it helps us keep track of your application better!
We think you need these skills to ace Senior Facilities Manager (Branches), Midlands & South in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Facilities Manager. Highlight your experience in managing facilities, stakeholder relationships, and any relevant qualifications like IWFM or IOSH. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about facilities management and how you can contribute to creating a safe and efficient environment for our branches. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it’s improving service delivery or reducing costs, we love to see quantifiable results that demonstrate your impact in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you’re well-versed in facilities management, especially in a retail context. Brush up on your knowledge of compliance, risk management, and sustainability initiatives. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but have successfully implemented them.
✨Showcase Your Stakeholder Skills
This role requires strong communication and relationship-building skills. Prepare to share examples of how you've effectively managed stakeholders in previous roles. Think about times when you’ve had to navigate challenges or conflicts and how you resolved them to maintain positive relationships.
✨Be Ready to Discuss Data
You’ll need to analyse customer and business data to identify trends. Be prepared to talk about how you’ve used data in the past to drive improvements in service delivery or operational efficiency. Bring specific metrics or outcomes to the table to back up your claims.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s facilities strategy, their approach to sustainability, or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
