Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong customer relationships and deliver excellent banking experiences.
- Company: Join a leading Commercial & Institutional Banking firm in Birmingham.
- Benefits: Earn £25,785, enjoy flexible benefits, and 25 days' leave.
- Other info: Inclusive workplace welcoming diverse backgrounds; apply early to secure your spot.
- Why this job: Kickstart your career with a fully funded apprenticeship and real impact.
- Qualifications: No prior experience needed; just a passion for helping customers.
The predicted salary is between 25785 - 25785 £ per year.
Progress as unique as you are.
Apprenticeship – Commercial & Institutional Banking
Starting October 2026
Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.
Programme length: 16 months
Salary: £25,785
Qualification gained: Financial Services Customer Adviser Level 3
Location: Birmingham
Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.
What you'll do
As a Customer Service Apprentice, you’ll be the first point of contact, building strong relationships with new and existing customers, focusing on delivering an excellent experience, helping them meet all their financial goals and achieve positive outcomes.
Day-to-day you’ll be:
- Educating customers on the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately follow processes and procedures, ensuring all activity is completed in compliance while maintaining a smooth and seamless customer journey.
- Take appropriate actions to ensure good customer outcomes, identifying any gaps or concerns and implementing suitable mitigation to protect and support customers effectively.
How we invest in you
Our apprenticeships will support you to learn, grow and build a career you are proud of. You’ll also get:
- A starting salary of £25,785.
- Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution.
- A fully funded apprenticeship - Financial Services Customer Adviser Level 3.
The skills you'll need
To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing. You’ll also:
- Keep the customer at the centre of everything you do.
- Be creative and open to new ideas.
- Solve problems proactively and confidently offer solutions.
- Use analytical and logical thinking, and adapt well to change.
- Plan and organise your work effectively, prioritising your time well.
Eligibility
Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying. It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn’t manage to achieve the desired grades or cannot provide evidence of your qualifications, then we’ll support you during your apprenticeship. You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
Inclusion and accessibility
We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences. If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you.
Ready to apply?
Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out. Make sure you’ve listed your qualifications and experience on your CV before applying.
Need help with your application? Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries.
Hours: 35
Ways of Working: Remote First
Customer Service Apprentice in Birmingham employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Birmingham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us.
✨Tip Number 2
Practice your communication skills. As a Customer Service Apprentice, you'll be chatting with customers all day. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events. This can give you insider info and might even lead to a referral when you apply through our site.
✨Tip Number 4
Be ready for the interview! Prepare answers for common questions and think of examples that showcase your problem-solving skills. Remember, we want to see your personality shine through!
We think you need these skills to ace Customer Service Apprentice in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share your passion for customer service.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Apprentice role. Highlight any relevant experience or skills that align with what we’re looking for, like problem-solving and relationship-building. It’ll make you stand out!
Follow Instructions: Pay close attention to the application instructions. Ensure you’ve included all necessary details, like your qualifications and experience. We appreciate candidates who can follow processes accurately, just like we do in our roles!
Apply Early: Don’t wait until the last minute to apply! Our application window closes once we have enough applications, so get your application in as soon as you’re ready. We can’t wait to hear from you!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer service in banking. Familiarise yourself with common banking terms and services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Service Apprentice, you'll be building relationships with customers. Prepare examples from your past experiences where you've successfully interacted with people, resolved issues, or provided support. This will demonstrate your ability to connect with customers effectively.
✨Be Ready to Problem-Solve
Expect scenario-based questions where you'll need to think on your feet. Practice how you would handle different customer situations, focusing on finding solutions and ensuring positive outcomes. This shows that you can adapt and think critically under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the apprenticeship programme or the company culture. This not only shows your enthusiasm but also helps you determine if this is the right fit for you. It’s a two-way street!