At a Glance
- Tasks: Lead the transformation of the complaints journey and drive continuous improvement.
- Company: Join NatWest Group, a leading financial services company in Birmingham.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on customer satisfaction and regulatory compliance.
- Why this job: Make a real difference by enhancing customer experiences and shaping strategic improvements.
- Qualifications: Experience in complaints management and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
Nat West Group in Birmingham seeks a Complaints Experience & Journey Lead to own the end-to-end complaints journey, driving insight-led transformation and continuous improvement.
You’ll shape strategy, monitor outcomes, and act as custodian of customer and colleague experiences.
You’ll drive root cause analysis, turn insights into action with senior leaders, and prioritise the complaints improvement agenda while balancing regulatory priorities and business needs.
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Complaints Experience Transformation Lead in Birmingham employer: NatWest Group
Coutts & Co is an exceptional employer, offering a unique opportunity to join a leading Private Banking and Wealth Management firm during a pivotal growth phase. With a collaborative work culture that prioritises professional development, employees are encouraged to influence strategic decisions while receiving support from senior leaders. The role of Managing Legal Counsel not only provides a platform for impactful legal work but also fosters an environment where innovation and efficiency are valued, making it an ideal place for those seeking meaningful and rewarding employment.
