At a Glance
- Tasks: Support customers with account setup and provide friendly assistance over the phone.
- Company: Join NatWest Group, a vibrant team dedicated to customer service.
- Benefits: Competitive pay, mental health support, and access to exclusive discounts.
- Other info: Enjoy a dynamic work environment with excellent training and growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 32000 € per year.
Are you passionate about helping people and solving problems? Do you thrive in a fast-paced digital environment? NatWest Group are looking for customer focused and self-motivated individuals to join their vibrant team in Belfast. Become the friendly voice behind NatWest's banking experience. This is an excellent opportunity to make a positive impact in customers' lives by guiding, supporting, and making their day just a little bit better. Not only can you finish the day knowing you have made a real difference, but you will also be generously compensated for the work you do.
Standard pay rate: £15.65 per hour
Start date: Monday 29th June 2026
Contract length: 6 Months
Location: Donegal Square East, Belfast
You will work 35 hours over 5 days between the hours of 8am and 8pm, Monday to Friday and 1 Saturday every 3 weeks, which will include some bank holidays. We will discuss your hours in more detail at interview stage.
First class training provided, with 3 weeks classroom-based training before moving to the academy for 5 weeks where you will be on the floor with the team. Training will be in-person during standard business hours (Monday-Friday, 9-5pm). Once you are ready to work on a hybrid basis (determined by performance), you will be required to attend the office 6 times per month.
Key Responsibilities:
- Support customers in opening savings and current accounts over the phone, making the process simple, clear, and stress-free.
- Provide dedicated support to customers who may not be comfortable using digital platforms, ensuring they feel confident and included.
- Set up and process account applications on behalf of non-digital customers, delivering a smooth and accessible experience.
- Respond to customer queries with empathy and professionalism, always focusing on finding the right solution for their needs.
- Act as a friendly and helpful point of contact, building trust and ensuring a positive first impression during account setup.
The skills you will need:
- Previous experience in customer service.
- Strong communication skills.
- A problem-solving mindset and a love for multitasking.
- Tech-savvy with the ability to learn new systems quickly.
- A team player attitude with a passion for helping others.
- Adaptability and a pro-active approach to change and innovation.
Benefits:
- Free access to UnMind, a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competitions and giveaways, and a 24/7 worker assistance programme including always accessible counselling services.
Customer Account Specialist (Telephony) TLNT1_NI in Belfast employer: NatWest Group
At NatWest Group, we pride ourselves on being an exceptional employer that values our employees' well-being and professional growth. Located in the vibrant city of Belfast, we offer a supportive work culture with comprehensive training, flexible hybrid working options, and a range of benefits including mental health support and exclusive discounts. Join us as a Customer Account Specialist and make a meaningful impact while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Specialist (Telephony) TLNT1_NI in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NatWest Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving mindset. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your personality! When you're in the interview, let your passion for helping others shine through. Share personal stories that highlight your communication skills and adaptability. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! We make it super easy for you to apply for the Customer Account Specialist role. Plus, it shows you're proactive and tech-savvy, which is exactly what NatWest is looking for. Don't miss out!
We think you need these skills to ace Customer Account Specialist (Telephony) TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about making a positive impact in customers' lives, just like we do at StudySmarter.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use the job description as a guide to showcase how your background aligns with what we're looking for in a Customer Account Specialist.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your strengths effectively. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our vibrant team!
How to prepare for a job interview at NatWest Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Account Specialist role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the position and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, be prepared to share specific examples of how you've provided excellent customer service in the past. Think of situations where you solved problems or made a customer's day better, as these stories will resonate well with the interviewers.
✨Demonstrate Your Tech Savviness
As a Customer Account Specialist, you'll need to be comfortable with technology. Brush up on any relevant systems or software you might encounter. If you have experience with digital platforms, be ready to discuss how you've used them to enhance customer interactions.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, training process, and company culture. This not only shows your interest but also helps you determine if NatWest Group is the right fit for you.
