Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support relationship management and client satisfaction while maintaining accurate records.
- Company: Join a dynamic team focused on asset finance in a fast-paced environment.
- Benefits: Enjoy flexible working with remote options and collaborative office days.
- Why this job: Advance your career while honing your skills in a supportive, customer-centric culture.
- Qualifications: Experience in invoice finance or bookkeeping is a plus; strong customer service skills are essential.
- Other info: Opportunity to coach and share best practices with your team.
The predicted salary is between 36000 - 60000 £ per year.
Join us as an Assistant Relationship Director in Lombard Unit Stocking specialising in asset finance specialist sectors. We’ll look to you to put our customers at the heart of everything you do. You’ll be providing vital administration support to your team, maintaining high levels of accuracy and attention to detail. Hone your existing relationship management skills and advance your career in this exciting, fast-paced role. Although some of your time may be spent working from home, you’ll also spend one day each week, or as required, working from the office to collaborate and connect with your colleagues.
What you'll do:
- You’ll be working with managers to achieve business wins, through the development and management of portfolios.
- By maintaining and updating client records with any changes, you’ll be making sure that client satisfaction and service levels are maintained, and bad debts are kept to a minimum.
- As you develop into your role, you’ll be sharing best practices and coaching less experienced people in your team.
- You’ll also be resolving any client queries in an accurate and timely manner.
- Assisting in the client take-on process and making sure all new client documentation is raised accurately.
- Managing the effective chasing and logging of returns.
- Making sure that audited and managed accounts are received and analysed on time.
- Supporting the team to achieve the targeted income growth objectives.
The skills you'll need:
- To be successful in this role, it would be advantageous to have specific knowledge and experience of invoice finance.
- If you have bookkeeping and accountancy experience, this would be a great advantage, but crucially, you’ll have a strong sense of customer service awareness.
- You’ll also be expected to have technical knowledge of all relevant products.
- Good numeracy skills with an eye for detail.
- Strong risk awareness.
- The ability to work as part of a team.
Assistant Relationship Director, Lombard Unit Stocking employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Relationship Director, Lombard Unit Stocking
✨Tip Number 1
Familiarise yourself with the asset finance sector, particularly invoice finance. Understanding the nuances of this field will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the finance industry, especially those who work in relationship management. Engaging with them can provide you with insights and potentially valuable connections that could help you stand out as a candidate.
✨Tip Number 3
Brush up on your numeracy skills and attention to detail. Consider taking a short online course or practice exercises to enhance these skills, as they are crucial for managing client records and ensuring accuracy in your work.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully resolved client queries or improved client satisfaction, as this will showcase your strong sense of customer service awareness.
We think you need these skills to ace Assistant Relationship Director, Lombard Unit Stocking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in relationship management and asset finance. Use specific examples that demonstrate your attention to detail and customer service skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in bookkeeping or accountancy can contribute to the team's success and align with their objectives.
Highlight Relevant Skills: Emphasise your technical knowledge of financial products and your numeracy skills. Provide examples of how you've successfully managed client relationships and resolved queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that all information is accurate and that your documents are well-formatted to make a strong impression.
How to prepare for a job interview at NatWest Group
✨Showcase Your Customer Service Skills
Since the role revolves around putting customers at the heart of everything, be prepared to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to resolve queries and maintain high service levels.
✨Demonstrate Attention to Detail
Given the importance of accuracy in maintaining client records and managing accounts, share instances where your attention to detail has made a significant impact. This could include examples from previous roles where precision was key.
✨Familiarise Yourself with Invoice Finance
If you have experience or knowledge in invoice finance, make sure to mention it during the interview. If not, do some research beforehand so you can speak confidently about the subject and show your eagerness to learn.
✨Prepare for Team Collaboration Questions
As the role involves working closely with managers and team members, be ready to discuss your teamwork experiences. Think of examples where you've contributed to team goals or coached less experienced colleagues, as this will demonstrate your collaborative spirit.
