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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible rewards programme.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Comprehensive training and ongoing support for your professional growth.
The predicted salary is between 20800 - 31200 £ per year.
Join us as a Customer Service, Personal Banker in Aldershot. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
What you'll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you'll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer‑centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive starting salary of £26,010, pro‑rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro‑rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker - 6 Month Fixed Term Contract in Aldershot employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker - 6 Month Fixed Term Contract in Aldershot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank's values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing how you can enhance the customer banking experience.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've successfully interacted with customers in the past. Highlight your ability to understand their needs and provide outstanding service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service, Personal Banker - 6 Month Fixed Term Contract in Aldershot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service, Personal Banker role. Highlight your customer-centric approach and any relevant experience that shows you can provide outstanding service.
Showcase Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. Give examples of how you've effectively communicated with customers in the past to help them understand products or services.
Demonstrate Your Attention to Detail: In your written application, pay close attention to spelling and grammar. This reflects your ability to work accurately, which is crucial for providing a seamless banking experience for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, especially those that require a proactive approach. Think about examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice explaining complex banking concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions, showing that you can connect with customers effectively.
✨Highlight Your Attention to Detail
Prepare to discuss situations where your attention to detail made a difference. Whether it was catching an error or ensuring a smooth transaction, be specific about how this skill has helped you succeed in previous roles, especially under pressure.
✨Express Your Willingness to Learn
This position offers training and development opportunities, so convey your enthusiasm for learning new skills. Share examples of how you've embraced learning in the past and how you plan to take advantage of the training provided to excel in your role.
