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- Tasks: Lead the development of AI conversation assistants and enhance customer experiences.
- Company: Join a forward-thinking bank focused on innovative AI solutions.
- Benefits: Enjoy remote work flexibility and opportunities for personal growth.
- Why this job: Be at the forefront of AI technology, shaping customer interactions and driving innovation.
- Qualifications: Experience as a Product Owner with AI products and Agile methodologies required.
- Other info: This role offers a chance to work with cutting-edge technologies and a dynamic team.
The predicted salary is between 43200 - 72000 £ per year.
Join us as an AI Product Owner. We’ll look to you to future proof how our customers engage with the bank through the creation and scaling of our AI conversation assistants and help and support platforms. Day-to-day, you’ll use data analysis and find opportunities to develop our capabilities and new customer experiences across our bank’s conversation assistants. Thrive in a role where you’ll utilise your skill set to lead a team that will build journeys, optimise natural language understanding and identify new initiatives.
What you’ll do:
- Define a backlog and create a roadmap that’ll enable the delivery of our bank’s objectives and meet key performance indicators, while ensuring compliance through the effective identification, escalation and resolution of risks and issues.
- Drive all aspects of the delivery by setting the production vision and defining, managing and prioritising the backlog using Agile methodologies to develop and release value to our customers.
- Implement and run a programme of optimisation to ensure products meet their objectives.
- Work with our bank’s stakeholders to understand our customers’ needs by using conversational AI and customer testing to design journeys for our conversation assistants.
- Use data sources, tools, market research, first and third-hand customer research and gap analysis to identify customer insights.
- Ensure the delivery and optimisation of new and innovative approaches to AI and intelligent automation that focus on new and emerging technologies to improve customer experiences.
- Develop help and support capabilities and extend this to new interfaces, including voice assistants, social channels and other emerging technologies.
The skills you’ll need:
- Product Owner experience ideally working with AI powered products and integrating APIs to build new features and journeys that enhance the customer experience and enable personalisation.
- Knowledge of key metrics and an understanding of current technologies within AI and virtual assistants.
- Experience managing and coaching a team to their full potential.
- Knowledge and experience of generating insights through customer research across a range of research methodologies.
- The ability to deliver and optimise products through continuous improvements using data, insights, value slicing and A/B testing, ideally those involving virtual assistants and NLU.
- An understanding of innovation and design thinking methodologies, tools and processes and a background of managing a backlog.
- Experience working in an Agile environment by using Scrum and Kanban methodologies.
Hours: 35
Ways of Working: Remote First
AI Product Owner employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Product Owner
✨Tip Number 1
Familiarise yourself with Agile methodologies, especially Scrum and Kanban, as these are crucial for the role. Consider joining online forums or local meetups to discuss best practices and gain insights from other Product Owners.
✨Tip Number 2
Enhance your understanding of AI technologies and virtual assistants by exploring relevant online courses or certifications. This will not only boost your knowledge but also demonstrate your commitment to staying updated in this rapidly evolving field.
✨Tip Number 3
Network with professionals in the AI and product management space. Attend industry conferences or webinars to connect with potential colleagues and mentors who can provide valuable insights and possibly refer you to opportunities.
✨Tip Number 4
Showcase your experience in managing and coaching teams by preparing specific examples of how you've helped team members grow. This will highlight your leadership skills, which are essential for the AI Product Owner role.
We think you need these skills to ace AI Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Product Owner, especially with AI-powered products. Emphasise your skills in managing backlogs, using Agile methodologies, and any relevant data analysis experience.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about AI and how your background aligns with the role. Mention specific experiences where you've successfully led teams or optimised products, particularly in the context of customer engagement.
Showcase Relevant Skills: Clearly outline your knowledge of key metrics, customer research methodologies, and your experience with virtual assistants and natural language understanding. Use examples to demonstrate how you've applied these skills in previous roles.
Highlight Your Agile Experience: Since the role requires experience in Agile environments, detail your familiarity with Scrum and Kanban methodologies. Provide examples of how you've used these frameworks to deliver projects successfully.
How to prepare for a job interview at NatWest Group
✨Showcase Your AI Knowledge
Make sure to brush up on the latest trends and technologies in AI, especially those related to conversational assistants. Be prepared to discuss how you've applied this knowledge in previous roles, particularly in product ownership.
✨Demonstrate Agile Experience
Since the role requires working in an Agile environment, be ready to share specific examples of how you've used Scrum or Kanban methodologies. Highlight your experience in managing backlogs and delivering value through iterative processes.
✨Highlight Team Leadership Skills
As a Product Owner, you'll need to manage and coach a team. Prepare to discuss your leadership style and provide examples of how you've successfully guided teams to achieve their full potential.
✨Prepare for Data-Driven Discussions
The role involves using data analysis to drive decisions. Be ready to talk about how you've used customer insights, A/B testing, and other metrics to optimise products and enhance customer experiences in your past roles.
