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- Tasks: Lead the development of AI conversation assistants and enhance customer experiences.
- Company: Join a forward-thinking bank focused on innovative AI solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be at the forefront of AI technology, shaping customer interactions and driving innovation.
- Qualifications: Experience as a Product Owner with AI products and strong team management skills required.
- Other info: Work in an Agile environment, utilising Scrum and Kanban methodologies.
The predicted salary is between 43200 - 72000 £ per year.
Join us as an AI Product Owner. We’ll look to you to future proof how our customers engage with the bank through the creation and scaling of our AI conversation assistants and help and support platforms. Day-to-day, you’ll use data analysis and find opportunities to develop our capabilities and new customer experiences across our bank’s conversation assistants. Thrive in a role where you’ll utilise your skill set to lead a team that will build journeys, optimise natural language understanding and identify new initiatives.
What you’ll do:
- Define a backlog and create a roadmap that’ll enable the delivery of our bank’s objectives and meet key performance indicators, while ensuring compliance through the effective identification, escalation and resolution of risks and issues.
- Drive all aspects of the delivery by setting the production vision and defining, managing and prioritising the backlog using Agile methodologies to develop and release value to our customers.
- Implement and run a programme of optimisation to ensure products meet their objectives.
- Work with our bank’s stakeholders to understand our customers’ needs by using conversational AI and customer testing to design journeys for our conversation assistants.
- Use data sources, tools, market research, first and third-hand customer research and gap analysis to identify customer insights.
- Ensure the delivery and optimisation of new and innovative approaches to AI and intelligent automation that focus on new and emerging technologies to improve customer experiences.
- Develop help and support capabilities and extend this to new interfaces, including voice assistants, social channels and other emerging technologies.
The skills you’ll need:
- Product Owner experience ideally working with AI powered products and integrating APIs to build new features and journeys that enhance the customer experience and enable personalisation.
- Knowledge of key metrics and an understanding of current technologies within AI and virtual assistants.
- Experience managing and coaching a team to their full potential.
- Knowledge and experience of generating insights through customer research across a range of research methodologies.
- The ability to deliver and optimise products through continuous improvements using data, insights, value slicing and A/B testing, ideally those involving virtual assistants and NLU.
- An understanding of innovation and design thinking methodologies, tools and processes and a background of managing a backlog.
- Experience working in an Agile environment by using Scrum and Kanban methodologies.
AI Product Owner employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Product Owner
✨Tip Number 1
Familiarise yourself with Agile methodologies, especially Scrum and Kanban, as these are crucial for the role. Consider joining online forums or local meetups to discuss best practices and gain insights from other Product Owners.
✨Tip Number 2
Enhance your understanding of AI technologies and virtual assistants by engaging with relevant online courses or webinars. This will not only boost your knowledge but also demonstrate your commitment to staying updated in this rapidly evolving field.
✨Tip Number 3
Network with professionals in the AI and product management space. Attend industry conferences or workshops where you can connect with potential colleagues and learn about the latest trends and challenges in AI product ownership.
✨Tip Number 4
Prepare to discuss your experience with data analysis and customer research methodologies during interviews. Be ready to share specific examples of how you've used insights to drive product improvements and enhance customer experiences.
We think you need these skills to ace AI Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Product Owner, especially with AI-powered products. Emphasise your skills in Agile methodologies and any specific projects that showcase your ability to enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about AI and how your background aligns with the role. Mention specific examples of how you've used data analysis to drive product optimisation and customer insights.
Showcase Your Team Leadership Skills: Include examples of how you've managed and coached teams in previous roles. Highlight your approach to fostering collaboration and driving team performance, particularly in an Agile environment.
Demonstrate Your Understanding of AI Technologies: Discuss your knowledge of current AI technologies and methodologies in your application. Mention any experience you have with conversational AI, virtual assistants, and how you've applied design thinking in your projects.
How to prepare for a job interview at NatWest Group
✨Showcase Your AI Knowledge
Make sure to brush up on the latest trends and technologies in AI, especially those related to conversational assistants. Be prepared to discuss how you've applied this knowledge in previous roles, as it will demonstrate your expertise and passion for the field.
✨Highlight Your Agile Experience
Since the role requires experience in Agile methodologies, be ready to share specific examples of how you've successfully managed backlogs and delivered projects using Scrum or Kanban. This will show that you can thrive in their fast-paced environment.
✨Prepare for Data-Driven Discussions
As an AI Product Owner, you'll need to leverage data to drive decisions. Be prepared to discuss how you've used data analysis to identify customer insights and optimise products in the past. Bring examples of metrics you've tracked and how they influenced your product strategies.
✨Demonstrate Leadership Skills
This role involves managing and coaching a team, so be ready to talk about your leadership style and experiences. Share how you've motivated teams to achieve their full potential and any challenges you've overcome in a leadership capacity.
