At a Glance
- Tasks: Lead a team to design user-centred services and integrate AI workflows.
- Company: Join NatWest Group, a forward-thinking financial institution in Edinburgh.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation in the financial sector.
- Why this job: Shape the future of service design and make a real impact with AI.
- Qualifications: Experience in service design and strong leadership skills required.
The predicted salary is between 59877 - 66869 £ per year.
Nat West Group in Edinburgh is seeking a Service Design Lead to oversee the scoping, direction, and delivery of service design for mid-size and complex programmes.
You will lead a team of service designers, shaping strategy and ensuring outputs are user-centred, accessible, and aligned with business goals.
You’ll drive cross-functional collaboration, coach talent, and advance the integration of AI-enabled workflows, while maintaining governance and high-quality design outcomes across initiatives.
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AI-Driven Service Design Lead employer: NatWest Group
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