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- Tasks: Lead a team to deliver top-notch advice in employment law and HR.
- Company: Dynamic consultancy firm focused on customer success and continuous improvement.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by guiding your team to achieve outstanding customer outcomes.
- Qualifications: HR professional with experience in employment law and strong leadership skills.
- Other info: Join a culture of innovation and growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Join us as Advice Team Manager. We’ll look to you to deliver successful and appropriate customer and business outcomes by ensuring the Advice department is operating at optimum capacity. You’ll be leading your team to deliver outstanding advice to our customers in the regulatory consultancy space, specialising in employment law and HR. This is an engaging and varied role in which you’ll have the opportunity to develop your skills and experience.
What you’ll do
- As an Advice Manager, you’ll be leading your team and making sure all the information, advice and guidance provided to our customers is suitable, appropriate and communicated in a clear way.
- You’ll coach the team to deliver good customer outcomes by identifying customer needs and providing products and services that are appropriate.
- You’ll also lead service delivery across the team ensuring all service level targets are achieved.
- You’ll help to create a continuous improvement culture and drive initiatives to improve process, performance, and efficiency, engaging effectively with all relevant stakeholders and ensuring that change is applied consistently.
- Lead your team to deliver employment law, HR, advice to our customers.
- Drive team productivity to meet customer needs and lead on initiatives to drive continuous improvement aligned to business strategy.
- Observe customer interactions to identify improvements to customer experience.
- Utilise key metrics and identify trends and make proactive data driven recommendations to successfully lead on driving coaching interventions and continuous improvement.
The skills you’ll need
- Due to the nature of the role, we are looking for an HR professional with significant experience in employment law, a professional qualification in HR or Employment Law, degree level or CIPD level 7.
- We also require someone with strong leadership, coaching, planning, organising, interpersonal, communication, collaboration, and people management skills.
- You’ll have the ability to lead a team to identify business solutions and needs for customers.
- We’re also looking for diverse sector, industry, and generalist knowledge.
- Strong commercial acumen with a focus on the customer.
- A proven ability to interpret data and identify trends and insights.
- The ability to manage and influence a diverse range of stakeholders.
- The drive to inspire in a rapidly changing environment.
Advice Team Manager employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and employment law sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. Think about how you can showcase your experience in coaching and improving team performance. We want you to shine!
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used metrics to drive improvements in previous roles. This will demonstrate your ability to lead with insight and make informed decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Advice Team Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in employment law and HR. We want to see how your skills align with the role of Advice Team Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a potential Advice Team Manager, it’s crucial to demonstrate your leadership abilities. Share examples of how you've successfully led teams, driven productivity, and improved processes in your previous roles. We love to see those coaching moments!
Be Data-Driven: Since the role involves interpreting data and identifying trends, make sure to mention any experience you have with metrics and analytics. We’re keen to know how you’ve used data to drive improvements and make informed decisions in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you brush up on employment law and HR practices before the interview. Familiarise yourself with recent changes in legislation and be ready to discuss how they impact customer advice. This will show your expertise and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you improved team performance or customer outcomes. This will help demonstrate your ability to inspire and manage a diverse team effectively.
✨Data-Driven Decision Making
Be ready to talk about how you've used data to drive improvements in previous roles. Bring examples of metrics you've tracked and how you've made recommendations based on trends. This will highlight your analytical skills and commercial acumen.
✨Engage with Stakeholders
Think about times when you've had to manage or influence stakeholders. Prepare to discuss your approach to building relationships and ensuring effective communication. This will show that you can navigate the complexities of stakeholder management in a dynamic environment.
