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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible rewards programme.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Comprehensive training and ongoing support for your professional growth.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Abergavenny. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
What you'll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
We also support and encourage applications from people who speak, or are learning to speak Welsh.
The skills you'll need:
- To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we'll reward you:
You'll join us on a competitive salary starting of £26,010, pro rata for the hours you work. You'll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know:
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service- Personal Banker in Abergavenny employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service- Personal Banker in Abergavenny
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank's values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and your passion for helping others achieve their financial goals.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've gone above and beyond for a customer. This will demonstrate your commitment to outstanding service and your ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our amazing team in Abergavenny.
We think you need these skills to ace Customer Service- Personal Banker in Abergavenny
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your commitment to providing outstanding service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We’re looking for candidates who understand what it means to be a Personal Banker and can connect with our customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your writing is easy to read and free of jargon. This will show us that you can communicate effectively with our customers too!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options. This shows you’re proactive and customer-focused.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to explain complex information simply. Think about times when you’ve successfully helped someone understand a product or service, and be ready to share those stories.
✨Demonstrate Attention to Detail
In banking, accuracy is crucial. Prepare to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to double-check your work, as this will show your commitment to providing a seamless customer experience.
✨Emphasise Your Team Spirit
This role requires collaboration, so think of examples where you’ve worked well in a team. Be ready to talk about how you support your colleagues and contribute to a positive work environment, as this aligns with the company’s values.
