At a Glance
- Tasks: Support customers in accessing vital funding through documentation and efficient service.
- Company: Join NatWest, a leader in asset finance with a focus on customer satisfaction.
- Benefits: Earn £13.75 per hour, enjoy weekly pay, and hybrid working after training.
- Other info: Fast-paced environment with opportunities for process improvement and career growth.
- Why this job: Make a real difference by helping customers secure essential funding quickly.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; finance experience is a bonus.
The predicted salary is between 27500 - 30000 € per year.
On behalf of NatWest, AMS are seeking Deal Support Advisors to provide an excellent service for our clients. Join us in a fast-paced asset finance environment where your work directly helps customers access the funding they need, often when timing is critical.
You'll play a key role in supporting the customer journey from documentation through to funding:
- Producing high-quality customer documentation that enables funding to be released quickly and efficiently.
- Responding to customer and stakeholder queries via phone and email, delivering a professional and helpful service.
- Reviewing invoices and supporting documents to ensure accuracy and compliance.
- Managing urgent requests where customers require fast access to funds.
- Working closely with internal teams to improve processes and enhance service delivery.
- Identifying opportunities to streamline and improve manual or inefficient processes.
We're looking for someone who thrives in a busy environment and takes pride in producing accurate, high-quality work:
- Confidence communicating with customers via phone and email.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and the ability to pick up new systems.
- Experience in asset finance or financial services is a plus, though not essential.
Contract length: Shift pattern: Monday - Friday 9am-5pm
Hourly rate: £13.75 per hour
Full time position: Weekly pay
Training will take place in office for the first 2 weeks. Hybrid working schedule can be implemented after training. There is a requirement to be in office 3 days per month.
Support Officer - Finance in Sheffield employer: Natwest CWS
At NatWest, we pride ourselves on being an excellent employer, offering a dynamic work environment where our Support Officers in Finance can thrive. With a strong focus on employee growth and development, we provide comprehensive training and a supportive culture that encourages innovation and collaboration. Our hybrid working model allows for flexibility while maintaining a strong team connection, making it an ideal place for those seeking meaningful and rewarding employment in the asset finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer - Finance in Sheffield
✨Tip Number 1
Get to know the company inside out! Research NatWest and understand their values, mission, and the specifics of the asset finance sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and stakeholders, it’s crucial to sound confident and professional over the phone and in emails. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel and Word, as these will be key in your role. If you can demonstrate your proficiency during interviews, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining us at StudySmarter and NatWest!
We think you need these skills to ace Support Officer - Finance in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Officer - Finance role. Highlight any relevant experience in customer service and finance, and don’t forget to showcase your skills in Microsoft Office. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to handle urgent requests and your knack for producing high-quality documentation. Let us know how you thrive in busy environments!
Show Off Your Communication Skills:Since you'll be communicating with customers via phone and email, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and make sure to proofread for any errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and you’ll get all the info you need about the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Natwest CWS
✨Know Your Stuff
Make sure you understand the basics of asset finance and the role of a Support Officer. Brush up on key terms and processes, as this will help you answer questions confidently and show that you're genuinely interested in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you handled urgent requests or resolved issues efficiently, as these are crucial in a fast-paced environment like this one.
✨Be Ready to Discuss Process Improvements
Since the role involves identifying opportunities to streamline processes, come prepared with ideas or examples of how you've improved workflows in previous roles. This shows initiative and a proactive mindset, which is highly valued.
✨Practice Your Communication Skills
As you'll be communicating with customers via phone and email, practice articulating your thoughts clearly and professionally. Consider doing mock interviews or role-playing scenarios to build your confidence in delivering information effectively.
