At a Glance
- Tasks: Support customers in accessing vital funding and manage documentation efficiently.
- Company: Join NatWest, a leader in asset finance with a commitment to excellent service.
- Benefits: Earn £13.75 per hour, enjoy weekly pay, and benefit from hybrid working after training.
- Other info: Fast-paced environment with opportunities for process improvement and career growth.
- Why this job: Make a real difference by helping customers secure funding when they need it most.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; experience in finance is a bonus.
The predicted salary is between 27500 - 28500 € per year.
On behalf of NatWest, AMS are seeking Deal Support Advisors to provide an excellent service for our clients. Join us in a fast-paced asset finance environment where your work directly helps customers access the funding they need, often when timing is critical.
You'll play a key role in supporting the customer journey from documentation through to funding:
- Producing high-quality customer documentation that enables funding to be released quickly and efficiently.
- Responding to customer and stakeholder queries via phone and email, delivering a professional and helpful service.
- Reviewing invoices and supporting documents to ensure accuracy and compliance.
- Managing urgent requests where customers require fast access to funds.
- Working closely with internal teams to improve processes and enhance service delivery.
- Identifying opportunities to streamline and improve manual or inefficient processes.
We're looking for someone who thrives in a busy environment and takes pride in producing accurate, high-quality work:
- Confidence communicating with customers via phone and email.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and the ability to pick up new systems.
- Experience in asset finance or financial services is a plus, though not essential.
Contract length: Shift pattern: Monday - Friday 9am-5pm
Hourly rate: £13.75 per hour
Full time position: Weekly pay
Training will take place in office for the first 2 weeks. Hybrid working schedule can be implemented after training. There is a requirement to be in office 3 days per month.
In Work Support Advisor - Full Time in Sheffield employer: Natwest CWS
At NatWest, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our In Work Support Advisors benefit from comprehensive training, opportunities for professional growth, and a supportive environment that values high-quality service delivery. With a hybrid working model and a commitment to employee well-being, we ensure our team members can thrive both personally and professionally in a fast-paced asset finance setting.
StudySmarter Expert Advice🤫
We think this is how you could land In Work Support Advisor - Full Time in Sheffield
✨Tip Number 1
Get to know the company inside out! Research NatWest and understand their values, mission, and the specifics of the asset finance sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone and email, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel and Word, as these will be key in your role. If you can demonstrate your proficiency during interviews, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, so make sure you take that step. It shows initiative and helps us keep track of your application more efficiently.
We think you need these skills to ace In Work Support Advisor - Full Time in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for the In Work Support Advisor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've provided excellent service in previous jobs and how you can help streamline processes at StudySmarter.
Show Off Your Communication Skills:Since you'll be communicating with customers via phone and email, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Natwest CWS
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of asset finance. Brush up on key terms and processes, as well as NatWest's specific services. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent service in the past. Think about times when you handled difficult situations or went above and beyond for a client.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like managing urgent requests or dealing with compliance issues. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Tech Savvy
Proficiency in Microsoft Office is a must, so be ready to discuss your experience with Excel, Word, and PowerPoint. If you've used any other systems or tools relevant to the role, mention those too. Showing that you're adaptable and quick to learn new software will work in your favour.
