At a Glance
- Tasks: Support customers by producing documentation and managing funding requests in a fast-paced environment.
- Company: Join NatWest's Lombard CSO department, known for its dynamic and supportive culture.
- Benefits: Earn £13.75 per hour, enjoy weekly pay, and benefit from hybrid working after training.
- Other info: Great opportunity for career growth with a focus on improving processes and outcomes.
- Why this job: Make a real difference by helping customers access critical funding while developing valuable skills.
- Qualifications: Attention to detail, strong communication skills, and proficiency in Microsoft Office are essential.
The predicted salary is between 26000 - 29000 € per year.
On behalf of NatWest, AMS are seeking Deal Support Advisors to provide an excellent service for our clients. The role will be based in Lombard CSO department in Rotherham, Discovery House, S63 7EF.
Join us in a fast-paced asset finance environment where your work directly helps customers access the funding they need, often when timing is critical. This is a role where accuracy, pace, and customer focus come together, giving you the opportunity to build valuable operational and analytical skills while making a genuine difference.
What you'll be doing
- Producing high-quality customer documentation that enables funding to be released quickly and efficiently.
- Responding to customer and stakeholder queries via phone and email, delivering a professional and helpful service.
- Reviewing invoices and supporting documents to ensure accuracy and compliance.
- Managing urgent requests where customers require fast access to funds.
- Investigating queries and resolving issues to deliver the best possible outcomes.
- Working closely with internal teams to improve processes and enhance service delivery.
- Identifying opportunities to streamline and improve manual or inefficient processes.
The Skills you'll need
- Strong attention to detail and the ability to produce accurate documentation.
- Excellent organisation and time management skills.
- Confidence communicating with customers via phone and email.
- The ability to manage multiple priorities and meet tight deadlines.
- A proactive mindset with a focus on improving processes and outcomes.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and the ability to pick up new systems.
- Experience in asset finance or financial services is a plus, though not essential.
If you're detail-driven, customer-focused, and eager to learn, we'd love to hear from you.
What we can offer:
- Start date: Monday 29th June 2026 (Earlier start dates are dependent on pre-engagement vetting).
- Contract length: 6 months.
- Shift pattern: Monday - Friday 9am-5pm.
- Hourly rate: £13.75 per hour.
- Full time position: 35 hours per week.
- Weekly pay.
- Training will take place in office for the first 2 weeks.
- Hybrid working schedule can be implemented after training. There is a requirement to be in office 3 days per month.
If this seems like a role you are interested in, apply now!
Deal Support Advisor in Sheffield employer: Natwest CWS
At NatWest, we pride ourselves on being an excellent employer, offering a dynamic work environment in Rotherham that fosters professional growth and development. As a Deal Support Advisor, you'll benefit from a supportive culture that values accuracy and customer service, alongside opportunities for hybrid working and comprehensive training. Join us to make a meaningful impact while enjoying competitive pay and a commitment to your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Deal Support Advisor in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the asset finance industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research NatWest and understand their values and services. Tailor your answers to show how your skills align with their needs, especially around customer service and operational excellence.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience with documentation and customer queries, as these are key in the Deal Support Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at NatWest.
We think you need these skills to ace Deal Support Advisor in Sheffield
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Deal Support Advisor and tailor your application to highlight how your skills match our needs.
Show Off Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We want to see that you can produce high-quality documentation right from the get-go!
Highlight Relevant Experience:If you've got experience in customer service or asset finance, don’t be shy about it! Share specific examples of how you've helped customers or improved processes in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Natwest CWS
✨Know Your Stuff
Before the interview, make sure you understand the role of a Deal Support Advisor inside out. Familiarise yourself with asset finance and the importance of accuracy in documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or improved processes, as this will demonstrate your proactive mindset.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and operational excellence. You might be asked how you handle tight deadlines or manage multiple priorities, so prepare clear, concise answers that highlight your organisational skills and attention to detail.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the tools they use for document production. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
