At a Glance
- Tasks: Support customers in accessing vital funding through documentation and efficient service.
- Company: Join NatWest, a leader in asset finance with a focus on customer satisfaction.
- Benefits: Earn £13.75 per hour, enjoy weekly pay, and hybrid working after training.
- Other info: Fast-paced environment with opportunities for process improvement and career growth.
- Why this job: Make a real difference by helping customers secure essential funding quickly.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; finance experience is a bonus.
The predicted salary is between 27500 - 30000 € per year.
On behalf of NatWest, AMS are seeking Deal Support Advisors to provide an excellent service for our clients. Join us in a fast-paced asset finance environment where your work directly helps customers access the funding they need, often when timing is critical.
You'll play a key role in supporting the customer journey from documentation through to funding:
- Producing high-quality customer documentation that enables funding to be released quickly and efficiently.
- Responding to customer and stakeholder queries via phone and email, delivering a professional and helpful service.
- Reviewing invoices and supporting documents to ensure accuracy and compliance.
- Managing urgent requests where customers require fast access to funds.
- Working closely with internal teams to improve processes and enhance service delivery.
- Identifying opportunities to streamline and improve manual or inefficient processes.
We're looking for someone who thrives in a busy environment and takes pride in producing accurate, high-quality work:
- Confidence communicating with customers via phone and email.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and the ability to pick up new systems.
- Experience in asset finance or financial services is a plus, though not essential.
Contract length: Shift pattern: Monday - Friday 9am-5pm. Hourly rate: £13.75 per hour. Full time position: Weekly pay. Training will take place in office for the first 2 weeks. Hybrid working schedule can be implemented after training. There is a requirement to be in office 3 days per month.
Support Officer - Finance in Rotherham employer: Natwest CWS
At NatWest, we pride ourselves on being an excellent employer, offering a dynamic work environment where our Support Officers in Finance can thrive. With a strong focus on employee growth and development, we provide comprehensive training and a supportive culture that encourages innovation and collaboration. Our hybrid working model allows for flexibility while maintaining a strong team connection, making it an ideal place for those seeking meaningful and rewarding employment in the asset finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer - Finance in Rotherham
✨Tip Number 1
Get to know the company inside out! Research NatWest and understand their values, mission, and the specifics of the asset finance sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and stakeholders, make sure you're comfortable chatting on the phone and writing emails. Role-play with a friend or use online resources to sharpen those skills before your interview.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you've improved processes or handled urgent requests. Be ready to share these stories during your interview to demonstrate how you can add value to the team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly so we can get you into the right role faster. Plus, it shows you're proactive and keen to join us at StudySmarter!
We think you need these skills to ace Support Officer - Finance in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Officer - Finance role. Highlight any relevant experience in customer service and finance, and don’t forget to showcase your skills in Microsoft Office. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for helping customers and your ability to thrive in a fast-paced environment. Let us know how you can contribute to improving processes and enhancing service delivery.
Showcase Your Communication Skills:Since you'll be communicating with customers via phone and email, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to joining our dynamic team at StudySmarter. Don’t miss out on this opportunity!
How to prepare for a job interview at Natwest CWS
✨Know Your Stuff
Make sure you understand the basics of asset finance and the role of a Support Officer. Brush up on key terms and processes, as well as NatWest's values and mission. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you resolved issues or improved a process, and be prepared to discuss them during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle urgent requests. Practice responding to hypothetical situations related to customer queries or documentation issues, highlighting your thought process and how you prioritise tasks.
✨Demonstrate Your Tech Savvy
Familiarise yourself with Microsoft Office tools, especially Excel and Word, as these will be crucial in your role. If you have experience with any other systems, mention them too! Showing that you can quickly adapt to new technologies will give you an edge.
